All Posts Tagged Tag: ‘Cable’

AT&T / DirecTV Deal Gets Thumbs Up from FCC, with Conditions

After “careful, thorough review,” the Federal Communications Commission has given AT&T and green light to acquire DirecTV. The combined entity will boast about 26 million customers. Say hello to the new largest pay TV company in the US. The approval didn’t come without conditions, however. Here are all of the conditions the FCC placed on AT&T. They involve the expansions …

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Time Warner Cable Owes Woman $229,500 for Nonstop Robocalls

Depending on which survey you look at, Time Warner Cable is either the most-despised or second most-despised company in America. It’s tough to pinpoint why this is. Honestly. I have no idea. But I think I’ve figured it out. Robocalls! A Texas woman will receive a pretty sizable chunk of change after a court ruled that Time Warner Cable violated …

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Now Charter Communications Is Going To Buy Time Warner Cable

Now that Comcast’s acquisition of Time Warner Cable has fallen apart, Charter Communications has swooped in to attempt an acquisition of TWC. In February, Comcast announced its intent to acquire the other cable giant, but that deal officially died in April as Comcast abandoned its efforts following reports that the Department of Justice and Federal Communications Commission were to recommend …

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Netflix Doesn’t Like the AT&T/DirecTV Merger

If AT&T’s proposed merger of DirecTV is approved, it would create the largest pay-TV provider in the country. And according to Netflix, the merger in its current form is bad for everyone. The streaming company has written a letter to the Federal Communications Commission, urging it to reject the merger “as currently proposed.” “The proposed merger would make AT&T the …

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Time Warner Cable Already Has Another Suitor

The dead Comcast/Time Warner Cable deal is still warm, but Time Warner Cable already has a potential buyer who isn’t wasting any time in going after the major telecommunications player. And it’s a familiar face. According to the Wall Street Journal, Charter Communications is ready to move on TWC. From the WSJ, quoting sources: Charter, which is backed by John …

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Charter to Buy Bright House for $10.4B, As Fourth-Largest Cable Provider Snatches Up Sixth

Good Tuesday, everyone. Here’s some news you’re sure to love, if cable companies consolidating is your thing. Charter Communications has agreed to acquire Bright House Networks for $10.4 billion. This means the US’ fourth-largest cable provider is buying the sixth-largest. According to a release, Bright House serves about two million video customers in central Florida, as well as in Alabama, …

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Comcast Is Hiring More Twitter Reps to Help All You Super Bitches

If you’d like to work for Comcast and handle angry customers on Twitter, well, they’re hiring. In fact, Comcast says it’s tripling its online @ComcastCares team, which handles customer service issues on Twitter and other social outlets. “So, today we are excited to announce that we are tripling the size of our social care team and giving them additional resources …

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Hey Time Warner Cable, You Can Call Me Whatever You Like

I have Time Warner Cable and high-speed (lol) internet. If anyone from the billing department is listening, I just wanted to let you know that if you happen to get upset with me and call me names – let’s say on my bill or something – well, I’m cool with that as long as it means I get free stuff. …

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‘Dear C*nt Martinez’ Writes Time Warner Cable in Letter to Customer

If cable companies weren’t so cartoonishly evil, they’d be really, really funny. Time Warner Cable, in an obvious attempt to show the FCC that they truly belong with Comcast, has gotten in on the name-calling fun. This is a letter to Esperanza Martinez. It appears Time Warner Cable has spelled her name incorrectly. Time Warner Cable calls customer "Cunt Martinez" …

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‘Super Bitch’ Is Comcast’s Latest Customer Insult

Just a week after winning hearts and minds by calling a customer “Asshole Brown” on his bill, Comcast is continuing this stellar customer service thing by slinging more insults at people. This time, it’s a 63-year-old Chicago area woman named Mary Bauer. Or, should I say “Super Bitch” Bauer. According to WGN, Bauer is pretty familiar with Comcast’s customer service. …

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Comcast Calls Customer ‘Asshole Brown’ on Bill, Continues to Win Hearts and Minds

Let’s say you’re Comcast. Let’s say, just for argument’s sake, that you’re the most-hated company in America. Let’s say that you’ve been the most-hated company in America for years now. Let’s say that the past year has been one long string of customer service mishaps and very public embarrassments for you. Now, one of your regional offices calls a customer …

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The Interview Becomes Available On Cable VOD

Sony announced that The Interview will be available for video-on-demand rental from pay TV services from Time Warner Cable, Comcast, Bright House Networks, Cox Communications, Cablevision, Charter Communications, AT&T U-verse TV, Verizon FiOS, Direct TV, Vudu, and Walmart, starting on Wednesday. Things have changed drastically since the film was pulled from its potential release on Christmas Day before putting back …

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Comcast, Time Warner Cable Still the Most-Despised Companies in America

As we prepare to transition from 2014 to 2015, Comcast and Time Warner Cable – two companies attempting to merge – are still the best at being the worst. The American Consumer Satisfaction Index, a huge (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies and areas of the national economy, has again shown how …

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Comcast Is Testing a Tracking Tool That Lets You Know Exactly When Your Technician Is Coming

Comcast, the most-hated company in the nation’s most-hated industry, says it wants to be more specific about when its servicepeople are actually going to arrive at your house. In a corporate blog post titled Your Time Is Valuable; We Don’t Want To Waste It, Comcast’s SVP of customer Experience Charlie Herrin says that “you have things to do … waiting …

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Americans Still Hate Cable Companies More Than Everything

YouGov recently asked 9,000 people a simple question about 1,200 different brands in 43 different sectors – Are you a satisfied customer? They then used the responses to rank each industry in terms of average satisfaction score. Guess which industry came in dead last? If you said the erectile dysfunction industry, well, you need to get a better boner pill. …

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HBO’s New Streaming Service Could Cost $15 a Month

Would you pay $15 a month for a service that let you watch all of HBO’s content without the bulky ball and chain of a cable subscription? Apart from the format it will take, pricing is the number one question mark surrounding HBO’s just-announced plunge into cordcutting. How much will a standalone HBO subscription service cost? About as much as …

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CBS, Like HBO, Is Also Cutting the Cord with New Streaming Service

Not to be outdone by HBO and their theoretical cable-free content platform, CBS has announced a new subscription service that lets users watch the network’s programming both live and on-demand. It’s called CBS All Access, and it’s launching today on desktop, iOS, and Android. For $5.99 a month, users can watch full current seasons of 15 primetime shows (with new …

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HBO Without a Cable Subscription Is Actually Going to Happen

Within the next year, HBO is going to do something that people have wanted the venerable network to do for a long, long time. HBO is finally going to let you watch Game of Thrones without a cable subscription. Not just Game of Thrones, of course, although that will likely be the most-watched show on HBO’s new cordless offering. HBO …

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Comcast/Time Warner Cable Merger Gets Thumbs Up from Shareholders

The shareholders of two of the most-hated companies in America have approved their merger. According to Bloomberg, “more than 99 percent of shares were voted in favor of the deal” to sell Time Warner Cable to Comcast. On Thursday Comcast’s shareholders, by the same nearly 100 percent margin, approved the deal. That means all that’s left in the way of …

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NFL Blackout Rule Nixed by FCC, but Games Could Still Go Dark

The Federal Communications Commission has made a huge move, eliminating the sports blackout rules that have been in place for nearly four decades. The rules, which prohibited cable and satellite providers from airing sports events which were blacked out in local broadcast markets due to lack of stadium sellouts, will no longer be enforced by the Commission. But that doesn’t …

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Comcast Customer Pulls Gun on Repair Man

In ooooh-she-mad news, A 48-year-old Bernalillo County, New Mexico woman has been charged with aggravated assault with a deadly weapon after she pulled a handgun on a Comcast employee. Gloria Baca-Lucero was arrested after demanding that a Comcast service rep leave her property – the I’ve got a gun type of demanding. Here’s the best thing about the whole story …

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Comcast: Nightmare Rep ‘Did What We Paid Him to Do’

In an ideal world, canceling cable would go something like this… Hello, my name is Bob Willis and I’d like to cancel my cable services. / Ok, Bob. Have a nice day. / You too, completely helpful and non-confrontational customer service representative. Of course, we don’t live in this world. Instead, we all live in a depressing hellscape where canceling …

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Canceling Cable Is a Hellish Ordeal, Exhibit A

You want to know how a company earns (and I mean really earns) the title of most hated company in America? Well, this is a start. Canceling one’s cable services is a nightmare, and most everyone who’s ever tried is all too familiar with the ‘customer retention agent’ and their incessant attempts to keep you hooked. “So! Last week my …

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Netflix Releases Latest ISP Rankings

Netflix just released its new ISP Speed Index data for the month of June. This time, they’ve added icons to the U.S. graph to “increase transparency” about the type of technology used by an ISP. “This should make it easier to compare Netflix performance on different types of networks,” says Netflix’s Anne Marie Squeo. As usual, Cablevision, Cox, and Suddenlink …

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Comcast Launches Wireless Gateway For Small Businesses

Comcast just announced its new Business Wireless Gateway to provide WiFi to small and medium-sized businesses. A spokesperson for Comcast Business tells WebProNews, “A key difference of this product is how it keeps public and private WiFi separate, and all in a single device.” As the company explains, the offering enables entrepreneurs to assign one private wireless signal for their …

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Netflix Signs Another U.S. Cable Deal, This Time With Suddenlink

Netflix has reportedly signed a deal with Suddenlink Communications, a cable provider serving areas in California, Idaho, Arizona, New Mexico, Texas, Oklahoma, Kansas, Missouri, Arkansas, Louisiana, Mississippi, Kentucky, Ohio, West Virginia, Virginia, and North Carolina. It serves about 1.2 million subscribers. As with other deals Netflix has made with cable providers, Netflix will get its app on the provider’s TiVo …

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AT&T Said To Seek DirecTV Acquisition

First Comcast and Time Warner proposed a merger, which is still going through the regulatory rounds. Now, according to The Wall Street Journal, AT&T is considering acquiring DirecTV in a deal it says would be worth at least $40 billion. The report cites people familiar with the situation. WSJ’s Shalini Ramachandran and Thomas Gryta report: The approach has come since …

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Netflix Coming To U.S. Cable As Soon As Next Week

Netflix said earlier this week that it would launch on its first U.S. MVPD TiVo boxes this quarter, following a path it has already been on in Europe (like with Virgin Media in the UK, for example). It looks like Netflix will actually be available on TiVo boxes from three providers as early as next week. Those providers, according to …

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Netflix To Launch On First U.S. MVPD TiVo Boxes This Quarter

Netflix just released its earnings report for the first quarter. Accompanying that as usual, was a letter to shareholders addressing various parts of the business. Within that was a section talking about Netflix’s integrations on MVPD set-top boxes. The company said in the letter that it will launch its first such integrations in the U.S. this quarter, though it did …

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Netflix Expands ISP Speed Index

A year ago, Netflix launched its ISP Speed Index site. Since then, updates have included regional reports and prime time performance metrics. Now, the index has been expanded to include the top 60 in the U.S. Here’s a look at the February rankings for the top 16. “Since we started publishing the ISP Speed Index in December 2012 we have …

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