All Posts Tagged Tag: ‘ACSI’

Comcast, Time Warner Still the Most Hated as Regulators Weigh Merger

The American Customer Satisfaction Index, a gigantic (80,000 or so) annual survey that asks Americans about their satisfaction with certain companies and areas of the national economy, has once again shown that people really, really hate Comcast and Time Warner Cable. You know, those two companies that are trying to merge right now. This year, Comcast’s TV service fell five …

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American Consumers Really Hate Their ISP

Internet service providers are pretty awful. It seems that most Americans agree if a recent survey is to be believed. The American Customer Satisfaction Index has released its report for 2013. This year is particularly interesting as ISPs have been rated for the first time. How did they do? The survey shows that Vierzon FiOS, the company’s fiber-based wired broadband …

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Google+ Is Beating Facebook (At Least In Terms Of Customer Satisfaction)

This year, for the first time ever, the American Customer Satisfaction Index measured a few “newer” social networks (or, more simply, networks that aren’t Facebook). This included Twitter, LinkedIn, Pinterest, and Google+. And what do you know, Google+ shined. Call it beginners luck, but out of all social media sites included in the survey, Google+ scored the highest marks for …

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