BMC is sharing results from a survey of fortune 1000 company IT managers, finding that only five percent of those polled have fully implemented digital services and mobile technologies, though sixty-three percent are currently working on incorporating them.
According to the firm, the findings confirm that digital transformation is a top priority for increasing productivity as well as improving customer satisfaction and lowing costs. At the same time, however, the companies are having a hard time securing the resources they need to maintain current systems and develop new ones.
"The transformation to digital services is a top priority for every CEO and public sector leader I meet," said BMC CEO Bob Beauchamp. "Leaders are striving to deliver better user experiences while also searching for new revenue channels and product opportunities. If this transformation isn't effectively managed, companies run the risk of security breaches, operational shutdowns, wasted investments, and significant delays in changing the way they do business in the digital economy."
Eighty-nine percent of respondents said becoming a digital enterprise will help their company increase employee productivity. Seventy-seven percent said it will increase customer satisfaction, and sixty-eight percent said it will lower costs, increasing profitability.
Sixty-four percent said the challenge or "roadblock" they most experience is not having enough resources to maintain current systems and develop or incorporate new digital services.
"Effective management, delivery and support of today's unpredictable, ever-changing digital business solutions is critical for success and innovation, but it strains traditional data center management strategies and tools to the breaking point," said Mary Johnston Turner, research vice president, Enterprise Systems Management Software at IDC. "BMC's Digital Enterprise Management initiative updates and streamlines many of its product offerings with the goal of enabling much stronger cross-product orchestration and analytics in order to meet the dynamic, real-time needs of today's digital enterprise transformation agendas."
Here's a slideshow looking more closely at the findings:
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