Salesforce Desk.com Adds Video Customer SupportBy: Chris Crum - August 5, 2014
Salesforce announced the launch of a new video support center for Desk.com, which it claims “empowers companies to transform their customer service offerings through video.”
A spokesperson for the company tells WebProNews, “Now, companies can add video content from any of the leading video platforms to their online customer service strategy to empower customers to find instant, visual access to help.”
The offering enables businesses to include one-click rich video content to replace or supplement text support articles. It also includes custom help center design templates and advanced knowledge reports, which cover video performance.
Desk.com GM and SVP Leyla Seka says, “If a picture is worth a thousand words, a video is priceless. Today customers expect video when it comes to customer service. Now any fast-growing company can use video to provide awesome customer service with Desk.com.”
Customers with Vimeo PRO subscriptions can embed Vimeo’s HD player without advertising.
Michael Weissman, GM at Vimeo, said, “Video is a powerful tool for brands to connect with customers and we’re seeing that at all levels at Vimeo, from highly produced branded films to product demo videos. As a Desk.com customer and video hosting platform, we’ve been integrating videos into support articles and understand first hand its value. We’re excited to be part of the new Video Support Center and empower other businesses with Vimeo’s affordable professional grade tools to create beautiful, well-crafted video for product overviews, how-to guides, troubleshooting and more.”
The video support center is included with a Desk.com subscription, which starts at $30 per month, per agent.
Image via Desk.com