PlayStation Network Down, Latest Update Admits “External Intrusion”

PSN now down for days, no official details on when to expect resolution

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PlayStation Network Down, Latest Update Admits “External Intrusion”
[ Technology]

Since Wednesday of last week the PlayStation Network, Sony’s online gaming platform, has been offline.  Last weekend saw the launch of two major games for the console, Mortal Kombat and Portal 2, which much to the chagrin of gamers are unavailable for online play.

On Thursday, Sony announced on the PlayStation blog that they had shut down the PSN for a day of two to investigate an unknown outage.  The U.S. blog was vague about the outage, but the EU blog hinted that the network had been hacked.  Shortly, that blog post was redacted and a new one was posted mirroring the vague U.S. post.

Many on the interwebs blamed the outage on hactivist group Anonymous, citing their previous takedown of the PSN.  “Operation Sony” was the hackers’ planned campaign against Sony in response to recent legal battles staged against PS3 hackers like George “Geohot” Hotz.

On Friday, Anonymous addressed these rumors with a message titled “For Once We Didn’t Do It.” In that statement they acknowledged that individual Anons could have acted unilaterally, but officially AnonOps was not responsible.:

While it could be the case that other Anons have acted by themselves AnonOps was not related to this incident and takes no responsibility for it. A more likely explanation is that Sony is taking advantage of Anonymous’ previous ill-will towards the company to distract users from the fact the outage is actually an internal problem with the companies servers.

Sony has now admitted that it was, in fact, and “external intrusion” that caused the shutdown of the network:

An external intrusion on our system has affected our PlayStation Network and Qriocity services. In order to conduct a thorough investigation and to verify the smooth and secure operation of our network services going forward, we turned off PlayStation Network & Qriocity services on the evening of Wednesday, April 20th. Providing quality entertainment services to our customers and partners is our utmost priority. We are doing all we can to resolve this situation quickly, and we once again thank you for your patience. We will continue to update you promptly as we have additional information to share.

The latest update also provides no timeline for the network coming back online, and the lack of total transparency in the matter must be frustrating to PS3 owners.

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.

We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

A 5 day outage has to be incredibly annoying on its own even if the service is free.  But if the network has indeed been hacked, the lack of full disclosure must be frustrating considering the PSN contains user information and even credit card numbers.

The last time the PSN’s biggest competitor Xbox Live had a severe outage, they gave all users a free arcade game for their inconvenience.  I wonder how Sony will make this up to its loyal customers.

PlayStation Network Down, Latest Update Admits “External Intrusion”
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  • debbie

    Well was just trying to read up on the playstation network update…I got a call from my bank today saying my card has been used and after reading what I have, I bought some maps for cod…via the network…now my suspicion is…my credit card being hack is something to do with this..as the transactions out of my account were made in America…I wont be buying anything else off the network…Obviously I have no damming evidence, but it seems odd that this has happened..2 days after the network got hacked?

    • debbie

      And oops sorry not sure my reply is relevant to this thread…but was just putting my two pennies worth in..!

      • playgamesrock

        you did it this time. any one think this crazy. i lost every thing and know i got it back and work my ass off and know this what the f.

  • AnonymousFreedom

    ReVz we do not respect people like u. btw since u so interested in G-Porn , u want some then? we know ure adress : u live in Norway, Oslo u are 17 years old . ure email is Christoffer2@hotmail.com . u should expected us , WE NEVER FORGIVE .

    • playgamesrock

      im in the army whach what you put up there man you could put this guy in danger.

  • ReVz


    • playgamesrock

      just do it man that not right. my dad a cop and he told me to tell you just call let them, deal with them.

      • playgamesrock

        you like your the one who put it up. know you can cake it down or you will see cop at your door and the army pd too i will get on you case and it will not be fun.

        • playgamesrock


  • AnonymousFreedom

    We’re glad u like it , plus if u noticed it u got now no Messenger friends

  • jeremy

    Hey as long as they fix it and make sure somthing like this cant happen for as long as this one is happend its all good i know why they did it and it is to help eveyone so be ready to go online n to not worrie about having problems they are doing there best for us gamers

  • francois


    • playgamesrock

      me too man me too. i will hunt you down and sue you.

  • Shane rao

    Good luck ps

    • playgamesrock

      same her good luck. hope it gets fix.

      • playgamesrock


  • Bama_Biker

    OK people,… Sony is doing all they can to keep all of safe from identidy theft. We can all still use our systems. I do agree that online play is the way to go,.. although at this point and time we can not. Story mode and so forth will have to do. More threats of disappointment, ” I’m going to XBOX” and such are not going to make anything better. We should all be greatful that the HACKERS did not want to take our systems down as well. I myself feel that each and every person responsible for this should have their fingers broken in a way that typing on any type of keyboard will never be possible again. While this form of punishment is being distrubited the rest of their little friends can be implicated. This way each and every person involved is punished the same way. NO DEALS OF ANY KIND FOR SNITCHING, CRYING, AND BEGGING, I also feel that as punishment they should NEVER have access to any type of communication privileges for life,! ! ! I.E. ( telephone, hardline or cell, satellite, or cable ). I also feel, that if they ever are found in violation of these conditions, they should be sent to a federal corrections facility for the remainder of their life. Let us see how much bullying they have to endure in surroundings such as that. High school was a cakewalk. Let us all try to be patient, for however long this is going to take SONY to keep all of us safe from things like having to work three jobs to pay for the things that some scumbags decided they wanted without thinking about the HONEST people like the rest of society is going to have to pay for. I have a friend that was a victim of identity theft. After six years he was finally able to have credit good enough to get gas to go to and from work at BOTH jobs he had to have just to make ends meet. Before someone desides to cirtique this comment, the above mentioned friend found out within three weeks or so that the person responsible for his life being turned upside down was,…. his own MOTHER…. Now that is just wrong. Some of you that are leaving comments on all of this are still in junior high, and high school. You havent had to compete in non-exisant job market in the US right now. I am telling you right now, BURGER KING is not going to cut it. So,… please think about things like this before you complain about how long we can not get online with all our friends. PLEASE,… believe me, I do not like it any more that all of you. SONY in my opinion is still by far the best system on the planet.

    • playgamesrock

      ya you right too man.

    • http://yahoo.com billy lungro

      omg thATS LONG

  • amador92313

    does anybody know when we will be able to play?

    • playgamesrock

      it could tack 4 weeks or 3 if the work hard and they have to get new parts and new fire wall and they are trying there best to fix this.

  • Beeks

    I’m ok to wait for the network to come back on. I see a lot of people claiming they want to go to xbox. if so go. i would rather spend my money on upcoming games such as la noire. I’m a dedicated rdr player who has Prosteged fully, 5 times. really wouldn’t want to start all over again. girl gamers rock lol.

  • Jim

    I think that the last comment that I looked at. We as gamers of the playstation are lucky that they don’t charge us to play online. Yes do I miss playing online, of course I do. But I know that the people at playstation are trying their best to get us all back up and going as soon as they possibly can.

  • mike

    yea i agree to disagree we all love that ps network is free and it should be becuase they make billions of dollars just by ps store.. not even thinking of its games and assessories and consoles.. what about the people who pay to play dc universe, or star wars etc… what do they get?? this is sucky dodo.. five days so far for this hope we can get back on soon my gamer skills are getting rusty.

    • playgamesrock

      play every game on the hardest leave and try to keep play and dont give up and if you get rusty and. when it come back on you will get better at in befor you know it

  • playgamesrock

    2-3 weeks people

    • rangergotoar

      because of a hack

  • sam

    ps3 sucks every body knows well any real gamers play 360 and thats the bottom line the only reason i even own one is for the blu ray and gt5 thats it otherwise it dosent even comepare to xbox. bunch of no talent hacks

    • http://yahoo.com billy lungro


  • Tim

    the only way i can talk to the girl i love is on PSN. she lives in england and i live in america. i miss her everyday the network is down. PLEASE sony fix it soon. to THE GIRL I LOVE:if ur reading this I LOVE YOU and I MISS YOU. SEE YOU SOON

  • Paul Merritt

    I don’t care if it takes them the whole month to fix the problem. I know I am very ubset that it is down…. but they are talking about improving the network “yeah” they have been hacked but now they can expound and improve form it. I guess i’m saying “PLAYSTATION” for life just keep us updated sony that is the only problem!

  • http://yahoo.com billy lungro

    they better be adding fuckin party chat because of this shit

  • http://www.dot-design.co.uk/ Graphics Design

    Well, I hope the new infrastructure turns out a lot better for us PSN users and for Sony as well. It’s going to be tough to get over this but if there’s a company that can put up with so much scrutiny and overcome it, it’s Sony. They’ve been the laughing stock of this gen and which this current situation does screw stuff up for them; it could possibly turn out better for them in the future. Since they are actually rebuilding PSN, I hope we really do receive new features like being able to change our PSN ID and etc. They better pack the new network w/ all types of new stuff. I mean, stuff I never thought possible to do/have on PSN.
    Oh Sony… Good luck (you’re going to need it)

  • http://facebook Melody

    I been waiting to play with my friends for 8 days now and there not much games to play with online on the compture it just so bored. I suxs all I can do until the PS3 get back up is play dang games on the compture. It not fun without PS3. When you gonna get it up and going. People saying ” March 3rd” and the other saying ” 2 more weeks or more”… Just plz hurry up people giving up big time. Just by reading there comments on facebook

    • chaz

      i will wait weeks to play online again let sony fix the psn so this shit dont happen again… if you cant wait go OUTSIDE go for a walk see what reality is like again…..FRESH AIR!!!!

      • dwanye crook

        you are a totle ideit why would they make the ps3 in the first place if we had to go outside
        >:O so shut up

        • Bowzoid

          Game addict. But I agree, psn is very, very good.

  • dwanye crook

    i beleave that yall dont now wat happen they shut down the hole nation
    >:( (^^^)

  • http://facebook lee

    well we pay it off by paying 2 much 4 the games


    Psn is the best it is free in the mean time i was getting better at mortal kombat.any wants to play against me. killerma261. i will be waiting to finsh you.

  • Chris

    Long live xbl.
    Psn sucks neways.
    “i cant wait to get on black ops zombies so I can cheat”
    Here is a solution…. Get an xbox.

    • oel

      @Chris (May 3, 2011 @ 5:37am):
      I believe you do have both consoles…anyways you can give that ps3 console to others free, if you really do have that..lol.

      I believe with SONY…..MAKE.BELIEVE.

      • Bowzoid

        I agree. Anyone want to play on little big planet 2? Bowzoid08

        • Bowzoid

          …and i thought it was supposed to be fixed 22pm wednesday…

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