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Owyang On “The Future Of Social Media And Business”

Hint: they're very much connected

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Jeremiah Owyang worked as a senior analyst over social computing for Forrester Research for almost two years.  Now, he’s a partner at the Altimeter Group, which focuses on emerging technologies and has a large "Twitter Updates" section above the fold on its homepage.  So Owyang was a good choice to speak about social media and business at BlogWorld.

(Coverage of the BlogWorld conference continues at WebProNews Videos.  Keep an eye on WebProNews for more notes and videos from the event this week.)

Jeremiah Owyang"Social everywhere" was one of the main themes of Owyang’s talk.  Corporate websites are becoming irrelevant, he claimed, and must at least integrate social media (as most mainstream media sites already have).  "Join customers and fish where the fish are," Owyang advised.

Two other ideas he put forward were aggregating customer opinions on product pages and integrating community support within products.  "Why would you do this?  Because the conversations these solutions create are more trusted," Owyang said.

Owyang also said that real-time reactions aren’t always fast enough, and as an example, cited the "Motrin Mom" mess.  So try to get ahead and anticipate customer needs by developing an active listening program and empowering a customer advocacy program.  Think holistically about your corporate strategy and prepare for personalized content, too.

Then Owyang issued a few tips with respect to blogging.  Time is like money, he observed, since you never have enough and everybody wants a piece of it.  So budget your time, pay yourself first, maintain your blog on a regular basis, and be sure to make agreements with your employer.

WebProNews Video reporter/anchor Abby Johnson contributed to this report.

Owyang On “The Future Of Social Media And Business”
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  • http://www.marketingonlinebootcamp.com/teleconference/ Britt

    As I read this post I couldn’t help but laugh at the end–I always say Fish where the Fish are and that’s the advice I give to businesses who are looking to attract more clients. Where are the fish? On social media sites. But, I also advise that fishing is a skill and requires great patience. If you’re not patient, and fish with phony bait, you might as well not fish at all because nothing is going to bite.

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