Online Shoppers Favor Sites With Recommendations

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More than 60 percent of online shoppers favor sites that feature Web 2.0 tools according to a Guidance/Synovate eNation study.

Thirty-five percent of respondents said they are most likely to return to a site if it makes recommendations on products or services for sale. Another 26 percent want "a unique experience each time" they shop.

Eighteen percent said they are more likely to return to a site if it asks for their feedback on its products and services. Sixteen percent said "a welcome when they arrive" at a site is factor that will likely make them return and 6 percent said they would return to a site that made them feel like a part of a community with other site visitors.

"Online consumers and merchants are in dialogue as never before, and consumers are counting on each other for insights in making purchase decisions," said Jason Meugniot, Guidance president and CEO.

"Recommendations have become the new currency of online commerce, along with their corollary, the opportunity to give feedback to the e-Commerce site."

Online Shoppers Favor Sites With Recommendations
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  • http://www.myfavoritestyles.com Will James


    I think you have definitely made a good point. Since lunching our website we have been experimenting with different ways to get the customer involved but we have not found the most effective way yet. We have tried giving customers discounts for filling out a brief survey, a blogg, and encouraging customers to email us their feedback on our products. I believe the products that you are offering also plays a role in the amount a feedback the customer is willing to give. If you are offering a product that is not well known I think customers will be more willing to express their opinion verse a product that has been out for a while.   Also customers tend to give more feedback on comparison shopping sites too. They know that others shopping for the same products looking for the best deal so they love the idea of encouraging or discouraging some to buy a certain product.
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