"Advertising and services 'r' us"

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2 commentsMonday, April 21, 2008

Six Apart Acquisition Leads To New Interests

"Advertising and services 'r' us"

2 Comments

By mayalibre (WPN reader) - Wed, 05/07/2008 - 12:38

Six Apart

I have to agree with Blackpro. I have had two Moveable Type blogs for years, and have recently started using Vox. Support for either system is nearly non-existent, even if it's a quick question. There's no live support chat, no moderated forums, nothing. The support is *dead*, meaning just static FAQs. Since blogging in large part is about *social* (aka human, interpersonal) networking, it makes me wonder about the driving values of this company if they don't put human support, or support for human users, near the top of their priority list.

By Blackpro (WPN reader) - Wed, 04/30/2008 - 11:34

Six Apart

As I have said before in other areas. I am happy for this company but honestly their support is horrific. I have made several attempts to get some video uploaded and it is in their system but it has not posted. I have made multiple call and support requests over the week and still no answer. I even called and left VM's and in a few occassions spoke with such a nice young receptionist who stated they are in business and there is support. I explained to her that all I want to kow is if they are going to fix it or should I go elsewhere. She said she did pass info on to the support POC.

I hope that the other business operations are better than their support if so this will be another dead dot com in a few months.