Online baseball games offline for second day

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10 commentsWednesday, April 2, 2008

MLB.TV Strikes Out Again

Online baseball games offline for second day

9 Comments

By Guest (WPN reader) - Sun, 04/06/2008 - 18:40

They had all winter and

They had all winter and spring training to test out the new system. MLB.TV worked for me all spring training then failed on March 29th. Just really poor planning all the way around.

By Bob Johnson (WPN reader) - Thu, 04/03/2008 - 10:28

MLB outage

To make it worse, MLB continues to flunk Customer Service 101. They will not respond to messages and have not posted an explanation on the website.

They should be proactively posting advisories on the MLB website re the problems and processing bill credits. Instead, they tell consumers nothing and continue to sell the product to new unsuspectding subscribers, even though it does not work.

By Kevin Anderson (WPN reader) - Thu, 04/03/2008 - 11:03

I agree that there may be

I agree that there may be issues with lengthy wait times on the phone and such (I had one over 45 minutes), but they deserve props when it comes to Mosaic troubleshooting. The entire time around opening day they had a support blog updated. It may be frustrating but they do push the envelope technologically and are at least accessible for Mosaic issues - http://mosaic.mlblogs.com/

By Geoffrey Thomas (WPN reader) - Thu, 04/03/2008 - 09:13

MLB.TV

The Mosaic application is not using (and has never used) Silverlight. That technology is only used in MLB.com's media player and embedded site video. Please get the facts correct before issuing a black eye to Microsoft.

By WebProNews Staff - Thu, 04/03/2008 - 09:33

Nope

Mosaic has Silverlight in it. MLB offers a standalone Silverlight player, but the pay version of MLB.TV includes Silverlight. You may be confused by the three different options MLB has on the page in question.

Google cache of Microsoft's announcement about Silverlight and MLB from last year.

By Geoffrey Thomas (WPN reader) - Thu, 04/03/2008 - 10:59

Wrong Again

That is correct that MLB.TV uses Silverlight, but you are wholly inaccurate in saying that the only paid product is Mosaic. That is the top-of-line offering to premium subscribers. The MLB.TV paid product resides on two levels - the standalone media player powered by Silverlight and MLB.TV Mosaic which does not use Silverlight.

By WebProNews Staff - Thu, 04/03/2008 - 12:35