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2 can play this game" close my account, 8 yrs playing, 1 gold buy, $1589 of my money to pay and play, and some, shmuck, hits a key and im gone"
there mainframe is on a open network, im going to devote all of my resources, and exploit all those collage kids, that need a dime, to feed them self,s, to join my party, to send them a repeated, christmas gift,battle ping, and such, to help them spend my hard earned,$$ i/we gave them,,, trick or treat" silly rabbit, tricks are for kids, and there are 16 million more kids, waiting to wow the wow

First things first: this my-wow-account-got-hacked blizzard-stole-my-money blog is only scraping the surface off the tiniest drop of water from an entire ocean. People get hacked all the time. People get banned all the time.

This needs to be established right off the bat: Blizzard is a legitimate and successful company. They've made the best RTS games this world has seen so far, they've made a successful, addictive and entertaining MMORPG (all you people here complaining about losing 7 dollars worth of subscription were evidentely so seduced by the game you are being torn apart because you can't play at your leisure), but most importantly, they've made billions in profit. 11 million users pay 15 dollars per month to play. This yields 165 million dollars a month, and for what? To pay for maybe 10 or 20 thousand employees? To pay for the A/C to prevent the servers from melting?

Put yourself in Blizzard's shoes. What is your purpose? Are you in the business of losing money on software so that your customers can be happy? No. You're in the business of making money of customers who are... well, you don't give a ---- how they feel, do you? People who work 8 hours a day, sleep 4, and play WoW 11 are addicts, yes, we all agree. So what? They're making you money. Nerds who pay for 5 accounts, have an identical character on each, run 5 copies of WoW simultaneously, all wired into the same mouse and keyboard, making all 5 characters use the same abilities, move the same way, etc., what we call a 5-boxer? Annoying? Yes. Against the rules? Not per se. Makes Blizzard 75 dollars a month, versus 15 dollars a month? Yes.

The people here complaining that Blizzard never gets around to answering their questions are part of a small group of individuals who require 100 times more attention than your average player, and who only yield about, oh, the exact, same, amount of money that a single average player does. You can pay a technician 20 dollars to deal with 1 person over the phone in one hour, or 20 dollars to deal with 10 people over e-mails in one hour. It's all about the profits.

Blizzard has determined probably the most profitable amount and quality of customer service. How many players do you think a SINGLE customer service agent can keep in the game? Let's be reasonable. We've already determined that 90% of WoW players are either addicts or gold farmers. If they stop playing, they either find themselves with 10 hours of free time every day, with no friends to spend it on, or find themselves out of their only job / source of income. They're not going to quit. For the other 10% of rational-minded players, very few are actually going to STOP playing the game if they don't get an answer from customer service. Remember, like us, they're being reasonable. But let's actually figure this out. An agent is payed 30 dollars an hour (probably more). 240 dollars a week, 960 dollars a month. That's the amount of money 64 players bring in. About 5 times more people than have complained here today. Probably 8 times more people than have actually written on this blog and ACTUALLY stopped playing.

If a customer service agent spends nice agent-player quality time with each and every one of you, wiping your tears and giving you a lollypop, finally getting through the endless maze of bits and bytes and FINALLY saving your account, each and every one of you, unless he gets payed less-than-minimum wage, he's losing the company money. Are they going to hire more people? No.

Within the actual game, I've heard pretty much the same sort of comments that I've seen here today: "This game sucks. It has horrible graphics, crappy gameplay and drab (wtf?) settings." You're paying 15 dollars a month to play this. If it's good enough for such refined and / or picky tastes, it MUST be good for the rest of us.

If I were in charge of WoW, I'd invest lots of money into a new graphics engine (maybe 11 or 22 million dollars) and raise the price of subscription up from 15$/month to 16 or 17 dollars, and make several hundred millions in profit. What? You thought I'd gone soft and actually done a service for the people? Hah! Read the EULA. You're paying 15$ a month to play WoW. Not to have your opinion heard by the big cheeses. Not to be worshipped. Not to be a god.

I hope by the time you reach this part of my perhaps-a-bit-long response, you either skipped what I've said above but already know, or have read up to here and realised, that Blizzard Entertainment isn't your big brother. They're not holding your hand. They're screwing you over. We can all agree. They're making a FORTUNE over a pretty much self sufficient game. Like I said, paying for the A/C to keep the servers running at a decent speed, paying for the perfect amount of quality and quantity of gameplay and customer service isn't all that much of a cost. They've made billions in profits over this, and it's not a blog that I can't even remember how I came across that's going to change Blizzard Entertainment into Carebear Entertainment. If you don't like the game, don't pay for it and don't play it. There's always one person just letting their subscription run out, like I did, but there's always two who are just starting to pay and play.

And remember, it's just a game. You're not getting anything material out of it. There's no point in this game that you can say is a year's worth of progress. It's the kind of game that if you've played for a year and you're still making levelling progress, you don't play well / often enough to enjoy the game to it's potential. A year's worth of playing shouldn't be a year's worth of experience points and items, but a year's worth of fun. Just start your account over again and you'll be back to the highest level of progress soon enough. Maybe you'll even have fun playing the game while you get there...

Who knew games were for fun?

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i'v had problems with blizzard
i'v been permanently banned from the service just becaues i fallowed a link for free gold i did'nt know you wernt allowed to do that so i ring em up and they tell me nothing but only al have to wait for them to email me wat a fucked up planet AM INOCENT DAM YOU

I got my account keylogged by being stupid.
I got a temp ban on the forums.
I changed my password, but only a little bit.
1 day after the forum ban was lifted I got my account closed.

So what ever happened to “The Penalty Volcano” ?
You know, get a warning, a temp ban for a short time, then longer until a final closure.

I am devistated or is it shock. I don't know. I do know I don't feel well about the prospect of loosing about a years worth of playing.

I've emailed blizz. I'll let you know how it turns out.

SO my account go banned... haha.. go figure right? Ive been playing for 3 months... no problems.. then BOOM.. its gone. I stood outside at midnight just like millions of other people for the release of WOTLK and it looks like level 80 is never happening for me! I emailed and called and emailed some more... still no response. If I dont get one I do plan on making this a very OPEN thing.. even if its just a 2 min overview on my local news station I will take any Jab I can back at Blizzard. I wasted over 100$ just on the product, and 15 a month for the priveledge to play... y'no what.. most people would either say oh well, or just go buy a new set of disc's and start over. NOT ME.. I am not going to give in, hell with the game but you create something that is so easily addicting to some people and expect that when a MISTAKE does happen that your not going to fix or resolve it? No.. not with me.. and I wont except any b/s excuse that somehow I am a hacker/goldfarmer/or used third party software... feel free to look at my shitty lvl 77 and my crappy 42 gp... and realize that IT WASNT ME. DOesnt take a rocket scientist...

i woke up, got on, played for 5 hours, got of came back and im banned. i dont have to say much but thanks blizz, your a scam.

I am not sure why this is important to know, user accounts get deleted by accident at online gaming sites all the time.