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CommentWednesday, November 7, 2007

Thousands Of Sites Returning After Major Snafu

7 Comments

By marky mark (WPN reader) - Thu, 11/08/2007 - 15:14

What would Doug do?

Doug,

I have read a lot of the news coverage on this black eye, and one thing I have been challenging bloggers to do is to share their experience about what they would have done in the same situation?

You read and write a lot and see a lot. Care to enlighten us as to what your thoughts are on how this could have been avoided?

Thanks,

Marky

By Doug Caverly - Thu, 11/08/2007 - 16:56

My colleague David Utter may have phrased it best: “Bring up the new resources in parallel with the existing stuff, make sure they're working, and then do the migration. You’re asking for trouble otherwise.”

By navialahoster (WPN reader) - Wed, 11/07/2007 - 15:32

If your site is online,

If your site is online, don't be surprised if it goes off again. We were up for 10 hours, now down for 12. No contact from Navisite AT ALL. Nothing. Zero correspondence. No support.

By webcapino (WPN reader) - Thu, 11/08/2007 - 06:21

From Navisite's webpage

120 Hours after the migration started:

"Alabanza Clients - 11/08/2007 12:00 a.m. EST

We continue to bring up more servers on-line. More than 65% of the servers are now live, and we currently estimate to have all of them on-line by later this evening (11/08/2007).

We appreciate your patience and want you to know that our engineers are working around the clock to bring your sites back up as soon as possible.

Customer support lines are also open through the night to answer general questions and concerns you may have (see below).

Please visit this page for updated information at 8:00 am in the morning.

Sincerely,
Mark Clayman
Senior Vice President of Hosting Services"

They don't reply to emails or phone support requests

By Joseph Sherman (WPN reader) - Wed, 11/07/2007 - 10:19

Websites not up

Cynthia Brumfield site may be up because she was the squeaky wheel that was threatening to go to their headquarters with a camera, but I am still down and so is my host provider's site, hostingct.com. This is our is our 5th and a half day of outage. NaviSite's incompetence is overwhelming.

NaviSite, run FROM us.

By Liny (WPN reader) - Wed, 11/07/2007 - 13:34

We have lost our business

We have lost our business over this, shame on Navisite. If anyone gets info on a lawsuit, please help

By nogo (WPN reader) - Thu, 11/08/2007 - 04:15

I am so sorry. I can't

I am so sorry. I can't believe the level of incompetence, and probably bravado thinking they could do this in one fell swoop. Yes, there is talk of a lawsuit and rightly so. See http://www.webhostingtalk.com/showthread.php?t=646844&page=10