| WebProNews

Text:

| Print

| Share:

Thursday, June 1, 2006

ChronoPay Adds Name To Online Crime Fighters

4 Comments

By JORGE GUZMAN (WPN reader) - Mon, 01/05/2009 - 12:29

I've Ripped off by a

I've Ripped off by a Chronopay's representative and Chronopay has been sending me the same e-mail once and again, and again, and again...like a robot, as follow:

"Please refund the following customer as he hasn’t ever received his order

ID: 001922-000013406
client_id 001922
Product ID 001922-0001-0001
Name: JORGE GUZMAN
E-mail jorgeguzman.br@gmail.com

Please contact him by e-mail and let us know about it. Could you also attach this letter and your respond to the customer to your answer.

Sincerely,

ChronoPay’s Customer Support Team"

I HAVE 22 E-MAIL LIKE THIS FROM CHRONOPAY...AND THIS IS THEIR SUPPORT.

I HAVE NO ANSWER FROM THEM NOW...I'VE WRITE TO VISA EUROPE.

WHAT CAN I DO?

By Tanweer Qureshi (WPN reader) - Fri, 06/27/2008 - 03:23

Help me please

I have purchased a computer from China and send 480 € plus 30 £ for bank

charges. Now the company people are not replying me. They are not sending

computer nor money. Enclosed please find Bank Proofs with the details.

Please help me in this matter. I can send proofs for money transfer HSBC Bank

Best Regards,

Tanweer Qureshi
79 Hambrough Road
Southall Middlesex
post code UB1 1HZ

mobile 07511021176

Their Web address is

www. digitaler. cnwww. digitaler. cn

-Bank name:Bank of China Wuhan branch
-Address:JiangHanLu108#,HuBei District,WuHan,China
-A/C holder's name: Zheng Sheng Min
-A/C No:4672202-0188-019892-1
-Swift code: BKCH CN BJ 600

By Matt Green (WPN reader) - Tue, 12/11/2007 - 22:12

I have ordered goods through one of chronopays retailers. First order went fine but second order, months pass, twice complained but no goods and no refund, just the automatically generated 'please look into this' message. Caveat Emtor?

By Bruce Renner (WPN reader) - Tue, 08/28/2007 - 09:16

Chronopay

I recently purchased products online where Chronopay was the processor. The immediatly send you a conformation, with their website in case you wish to cancel your order. Well you cant cancel your order on there website. I emailed them to cancel my order immediatly, and here is some of their replies: S I still have not recieved my money back, and they do not even return my email requests:
from klantenservice hide details Aug 23 (5 days ago)
to Support
cc bruce.renner@gmail.com
date Aug 23, 2007 1:38 AM
subject FW: refund please

Dear Support,

Could you please help Mr Renner?

Please check if refund is already been done.

If not please advise mr Renner about what to do next.

Met vriendelijke groet, Best regards,

Rissa Schoen
Account Manager

ChronoPay B.V.
World Trade Center, C Tower, 14th Floor
Strawinskylaan 1443
1077 XX Amsterdam
The Netherlands

--------------------------------------------------------------------------------

Tel: +31 (0) 20 79 40110
Fax: +31 (0) 20 79 40120

Website: www.chronopay.com

These people are supporting fraud. They are not protecting the consumer at all.

--------------------------------------------------------------------------------

DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of

the individual or entity to whom they are addressed. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ChronoPay B.V. shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. .ChronoPay B.V. does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.

--------------------------------------------------------------------------------

Van: Bruce Renner [mailto:bruce.renner@gmail.com]
Verzonden: woensdag 22 augustus 2007 17:34
Aan: sales@chronopay.com
Onderwerp: Fwd: refund please

Please Read below. Thanks

---------- Forwarded message ----------
From: Bruce Renner
Date: Aug 22, 2007 6:11 AM
Subject: Re: refund please
To: Chronopay support

Please refund this money immediatly. This company's website has disappeared. I have continually asked for the order to be cancelled. I will be forwarding these emails to the MC/Visa association. I am well aware of the association regs. Please have my money back on the card within 24 hours.

On 8/20/07, Chronopay support wrote:

- Show quoted text -
Dear Representatives!

Please refund the following customer as he hasn't ever received his order

ID:
003210-000002372

Client ID:
003210

Product ID:
003210-0001-0001

Name:
BRUCE RENNER

Email:
bruce.renner@gmail.com

Please contact him by e-mail and let us know about it. Could you also attach this letter and your respond to the customer to your answer.

Sincerely,

ChronoPay's Customer Support Team

CHRONOPAY B.V. The Netherlands