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I have to jump in here and tell of my nerve wracking, excruciating experience with Skype Customer Support.
To begin with, I received a notice on February 24th my online number was about to expire on March 2nd. I immediately went to my account because I knew I had a $30 discount/credit off an online number. I tried to use my discount and it kept taking me to payment options. There was no option to use my credit.

I wrote customer service and explained what I was trying to do. Here is their reply:

"Hello Karen,

Thank you for contacting Skype Support.

We understand your concern.

The discount from your subscription will automatically be deducted from the sum for the extension of your online number."

I went back and tried it again; it still would not let me use the "promised" discount stated right in my account. I then wrote Alec, the representative, back and explained again it would not work. I soon got this reply:

"Hello Karen,

Thank you for contacting Skype Support.

The reason for that is because you have to pay for this number. This is why you are redirected to Paypal. "

(remember, I already have paid for my online number that is about to expire)

Do you see where he totally changed his story around?

The next thing I know, 5 minutes later, I get a notice from my PayPal account that I had sent $7.95 to skype!??? (by the way, my auto pay was disabled, but they took it anyway)What???? Now I am really furious. I write back and get NO answer in 3 days.

I go back and submit another ticket hoping I will get a different representative. I explained I wanted my $7.95 returned unless they can give me my $30 discount for my online number, and I also send copies of all correspondence between me and "Alec".

Now I get a response from another representative who returns my $7.95 and ends my service!??? I go back to my account and guess what?? They also removed my $30 discount I never got to use and had been trying to use for the last 10 days.

I just wrote them back and told them how WRONG they are and how BADLY they have done me. I can not believe they get away with this. I had that $30 discount in my account for 2 months and planned on using to to renew my online number, but not one representative could help me with this issue; not one of them. They all avoided me for 10 days. I just wrote them my last letter before I came here to post this.

I do NOT recommend Skype service to anyone. Aside from the customer support, I lost connection many, many times while in the middle of a conversation. The service all the way around stinks!

Is it any surprise as to why they do not have a customer support phone number, or email addresses to the owner?

In June I used a credit card to add credits. There was a problem with Skye saying it had failed and no credits were added. When I checked the credit card statement Skype had taken $70 Cdn. I contacted Skype but got no explanation. I DO NOT TRUST SKYPE AND I URGE OTHERS TOP BE VERY CAREFUL BUYING CREDITS THIS WAY. I WILL NOT USE SKYPE AGAIN.