WebProNews

I feel sorry for the employees of one of the UPS hubs. They receive emails like "Don't make me have to ask twice for this!
Get it done tonight!
Slit ***** fleet between you and get it done.".
They also get yelled at over the phone as well as in person and they are treated like misbehaved, stupid little children. Same on UPS acting like that!

The company that I work for uses UPS as a shipping method and we have complaints about lost or damaged merchandise on a DAILY basis. We sell many breakable items and when we have a lot of packages they just throw them on the truck, LITERALLY THROW THEM ON THE TRUCK because it takes less time. We have said something to them several times about not throwing the items and also have mentioned it to the supervisor that comes here in her gray Hillary Clinton pant suit and blackberry issued to her by UPS to try and smooth things over. Quite honestly we lose more money shipping with UPS but unfortunately that is not my call to make.

Regardless, knowing how inept this company is I had personalized memorial buttons for a breast cancer walk this Sunday printed up and sent to me via UPS that shipped out to me on October 1st, From California to New York. The package was last scanned in NJ. Lo and behold it was lost by UPS somewhere between NJ and NY. A mere 50 mile radius. Now I have to try and get the company (which is closed today for Columbus day) to remake the pins and ship them out to me in time for Sunday which is not going to be possible because they would need to reprint the pins and put them together and get it from California to NY by Friday since UPS doesn't ship on weekends. This is not the first time I have had a problem with them and I will never ship through them again. I know that not all of their drivers throw the boxes or not every box is lost or damaged but my experiences with them have been more of a headache then anything and I can't be bothered.

My name is Nick De Marco, I am a security guard here at Rosemead Place, I have a problem with one tenent at the UPS Store - He thinks since he owns the Store he can OVERCHARGE Customers more than necessary & Yell at the security guard when the security is doing the job the way that they were taught to.

Mr. Garza needs to leave Rosemead Place or shape up because he is the only one who complains about security

UPS is the worst company to deal with. I just tried to drop a package off at a UPS Store for delivery tomorrow. It was 5:05 and the driver said he could not wait for me to go into the store and get the little plastic envelope to hold my already printed label. Their website states that the last pick up is at 5:30. The damn driver left 25 minutes early. This is not the first time at this location. The other time I dropped the package at a few minutes before 5:00 and the tracking showed it did not get picked up until the following day. This driver must go. This is at the UPS store at Eloa and New York in Aurora, IL.

I worked for UPS for 7 years, from 75 to 82, starting as a p/t unloader and leaving as a manager in hub operations (metro ny-43 st)

I run my own business and have used ups, fedex and usps and there are advantages and disadvantages to all.

fedex has the best tracking system and seems to refuse to pay any claim. they are cheaper than ups for air shipments, if you have a contract that gives discounts, or, belong to an organization that gets a discounted rate. their billing system has to be examined with a fine tooth comb-every bill must be compared to the air waybill cost generated in fedex ship manager. they change the bills without notification. their ground service is fine, except when something unexpected happens, like a job action at ups in 97-their system had a meltdown that took 6 months to recover from.

ups has been the most reliable service for my business-we have used them since 1982 and had only 4 claims in that time-all paid without exception, except for an international, which we had to sue in small claims court. the day of the trial, their attorney appeared and said they would pay in full-and they did.

usps is generally the least expensive-however, their tracking system is practically useless. if your shipment is relatively low value and you do a lot of volume, priority mail is a great deal, although they just switched to dimensional weight.

Bill Israel

After 5 years of success delivery by UPS, they refused to deliver to my house the last 3 deliveries. They claim they can't make it up the incline on our street during the winter. FEDEX does, the garbage man does, everyone on our street does.

So every delivery by UPS is delayed one day because they send it back to the hub, call us to make other arrangements for delivery, and deliver the next day. We all pay a pretty penny for UPS and then they don't deliver! We will surely let everyone know NOT to use UPS.

What can Brown do for you? NOT MUCH!!!!!

Get Ready UPS drivers. UPS just partnered with DHLs largest reseller Worldwide Express- www.wwex.com

Get ready for double the work because all the sales reps from worldwide are going to be converting as much DHL business as they can and as fast as they can. DHL is changing their operations in early 09. Worldwide must now completely shock the UPS system and drivers. There will be many regular daily pickups added to the UPS driver already loaded to the tilt. This will happen all over the nation.

We will see how the driver network of UPS handles the sudden shock of the new business. With DHL changing, all UPS had to do is just let the DHL customers come over without the help of the DHL reseller. Not sure why they needed them in the first place. There are now fewer choices in the shipping industry.

With all the complaining on this blog just wait until the only two carriers know that there are really no choices. See how they handle your claim then.

I honestly dont understand how UPS can stay in business.  I dont have any huge horror story about things being lost or damaged just that they only  try and deliver packages between 9 and 5 when most people are at work.  Lets say you do stay home from work and wait for them, well then they dont show up in their specified time frame (or once did not call my number that I left on the door for them because the manager wont fix the d*mn buzzer).  So the next option is to pick up your package, but the note doesnt say where the depot is like the US postal service so you have to call the number and speak to the directory system... say you want 'agent' not opperator like every other directory operating system, then the directery asks you if your sure 'YES' or else I wouldnt have asked.  So that is how you find out where your package is and for a city like Seattle its not centrally located... its down by the boeng airport where you need a car to get to; and are they going to pay me for the gas or time it takes me to drive the f*ck down there?  So really when you ship UPS you should add at least 2 hours staying at home waiting for the package, 20 min navigating the web site to find out that to get the address of the depot you have to call, 10 of the most frustraiting min. of your life navigating the phone directory to talk to a real person, 10 min. talking to a person who will be very sorry YOU feel that way (dont have the most idiotic parcel delivery system known to man and I wont feel this way or did you forget you are providing a service to a customer), conservative 40 min round trip to drive to the depot costing an again conservative estimate of $5 in gas.  In total add $5 and 3 hours 20 min to the cost of any package you plan on recieving from this service. 

I HAVE HAD A PERFECT EXPERIENCE WITH FEDX. NEVER A PROBLEM. I SENT A LEAKY BOTTLE, AND THEY PAID ME WAY ABOVE WHAT IS WAS WORTH IN LESS THAN 7 DAYS,.

NOW ON TO THE WORST SHIPPING COMPANY: UPS

I paid $1800 for an expensive Keyboard. Had the seller ship it from Florida from Pack and Ship. Package:: 74 pounds: Five feet long. Should be easily recognized, Right??

Got the tracking info, and followed it all the way to Vernon, CA. With delivery supposed to be on 8/5/08 to San Diego. Well, what do you know. Can't find it.

So, they wouldn't take a trace from me, even though I paid 1800 to have it sent. They wouldn't give me updated information, and still, can't find it.

So now, after scraping up this money, by selling some personal items, I have to go through this crap with a company that could care less. All you can get is:: Sorry, but it will take 1-8 days to trace.

Well what happened to a 74 pound package? Who could have dropped the delivery when it was already in Ca to deliver to San Diego.?.

Hopefully I won't lose every dollar I worked hard for, but NEVER, NEVER, NEVER, NEVER, NEVER, NEVER WILL I EVER SHIP UPS!~!!! IT STINKS...

SORRY EMPLOYEES, BUT THIS IS JUST PLAIN CRAP. We're not talking about a 2 pound box. But FIVE FEE LONG, 74 Pounds... And you can lose it?? Are you crazy??

Can anyone tell me where I can put this further in the public eye.

If so, email me at mrdb@roadrunner.com   Dan Evans

I may have to sell my car to pay for their mistake. Do they care/?? I don't think so!!

Will I dont even know how to start. I uderstand that packages get lost, but trying to get a manager or some one to help you is a nightmare.Small town not even the owners Bill and Patti Myers will return my calls. I just want them to know how there store is being run. I sent two bottles of wine that I needed for a tasting that never made it. So I called UPS to try and see what happen. I found out I mailed my wine by an independently owned franchisees. So I had to call the store to track my wine. I found out that my wine was placed wtih a wrong label by a store employee and was sent to Texas. The manger said she would refund my charge of $82.40 that never happen. I balance my check book today 15 days later found the mistake. I called Toni at the store and she said that it because I did not give her my CC#. I told her that she and an employee Brittany told be weeks ago that I was refounded. she stop me in med sentence and told me in a rude voice just give me the number to credit your card. I've called the store 4 times now. Toni has told me that my package of wine has been mailed back to her store, but yet I have not heard back so when I call she tells me when she gets the wine she'll call me again in rude voice. As if to say I'll call you don't call here any more "with out saying it." I ask her today what the problem she said that the company that ship Alcohol for her NOT UPS has not gotten back to her. I ask when was she going to call and let me know this. She said that she'll call when my wine is return to her store. HELP I DONT KNOW WHAT TO DO. IS IT LOST AND I FILL A CLAIM OR WHAT FOR MY NEVER COMING PHONE CALL FROM TONI. My only hope is to have Bill and Patti Myers call me back, but they wont. Many places in the Napa Valley to ship wine. I will tell all my guest at Domaine Chandon Winery not to ship wine at the UPS store on 2nd Street down town Napa. Service is ill in the higest extreme. My stomach hurts every time I call the store just to ask a question.