Netflix Streaming Experiences Difficulties

    July 18, 2011
    Chris Crum

Netflix hasn’t been doing a lot to keep its members happy lately. First, they rolled out a drastic redesign, which got a lot of members riled up and threatening to leave the service. Some claimed to suffer from motion sickness. I didn’t have much of a problem with it, but the negative feedback poured all over the web.

Then, the company announced price hikes, which would see members having to pay 60% more to continue receiving both DVDs in the mail and the company’s streaming service. More said they were leaving Netflix, while most will probably just go with the streaming-only option.

Last night, that streaming service experienced a hiccup, however, reminding users about the benefits of the DVD format. After an outage, Netflix posted the following to its Facebook page”

NetflixFor those of you having difficulty streaming tonight, our apologies – we’re aware of the issue and working to fix it as quickly as possible.

Naturally, the comments poured in. Here’s a sampling:

“Wow….glad I canceled.”

“With raised rates,they better improve service!”

“No worries, my account will be canceled in 2 months anyway.”

“and yet you want to raise out rates … Hulu Plus sounding better and better …”

“you should credit for the inconvenience”

“yeah, about time to quit this stuff…bad business”

One guy says, “Eat shit and die.”

A little excessive, perhaps. I don’t think it was even down that long, but you have to love the connection with fans that social media offers a company.

The streaming issues reported earlier today have been fixed. Again, our apologies – and thank you for your patience. 9 hours ago via TweetDeck · powered by @socialditto


Chris Crum
Chris Crum has been a part of the WebProNews team and the iEntry Network of B2B Publications since 2003. Follow Chris on Twitter, on StumbleUpon, on Pinterest and/or on Google: +Chris Crum.