Netflix User Woes Continue to Pile Up

    June 20, 2011
    Chris Crum

The good times just keep rolling for Netflix users. The company recently launched a major redesign of its site, which has been met with an incredible amount of hostility from users, many of which have found little if any improvement, and are upset with the removal of some features. I’ve even quite a few complaints of motion sickness, due to the scrolling movie images that come with the new design.

Netflix was also recently named on a list of mobile apps with security vulnerabilities. More on that here.

On Friday, the company announced that it had lost its streaming Sony movies (temporarily). Pauline Fischer, VP of Content Acquisition, wrote on the company blog, “You may have noticed that Sony movies through StarzPlay are not currently available to watch instantly. This is the result of a temporary contract issue between Sony and Starz and, while these two valued partners work through their differences, we hope you are enjoying the wide variety of new movies and TV shows added daily. In the next few weeks, look for great movie titles like The Fighter,Skyline and Iron Man 2 as well as the first four seasons of Mad Men, all to watch instantly.”

Even if the titles come back soon, this does show how Netflix’s service is vulnerable to deals among third parties that are out of its control.

Last night, the site was hit with an outage. The website and streaming services of Netflix were down for at least three hours. They’re back up now, but still, things are quite back to normal yet for everyone. The last two tweets from the @Netflixhelps support Twitter account were:

Hi everyone, we’re working hard to bring the website and watch instantly back up. We’ll post again when everything is back online. 9 hours ago via TweetDeck · powered by @socialditto

The website and watch instantly are online, but some are still having issues with activating devices. We’ll have that fixed ASAP too. 6 hours ago via TweetDeck · powered by @socialditto

We’ve seen a lot of comments from Netflix users since the redesign, saying they would be canceling their accounts. The events, which have taken place since, have probably not done much to help retain these people. The good news for Netflix, is that people are watching more streaming content and less TV.