Misspellings and incorrect word usage are the most common errors in customer service e-mails. How is your spelling? Do you confuse common “sound-alike” “look- alike’ words, such as accept and except?

How do you score on spelling and word usage? Take this self-test and see if you passed/past. Circle 10 misspelled or incorrect words in this e-mail. Write the correct word or spelling on the blank space to the left of the message. Then check your answers below.

From Customer Service E-Mail Writing Skills Competency Exam, a companion to Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents by Marilynne Rudick and Leslie O’Flahavan, E-WRITE

ANSWERS to Mini-Quiz: Select the Correct Word and Spell It Right

The 10 misspelled or incorrect words are highlighted. The correct word or spelling appears in the left column opposite the incorrect word.

Any wrong answers? Chapter 5: Select The Correct Word and Spell It Right in Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents provides a refresher on spelling and word usage, so all your e-mails will be letter perfect.

Marilynne Rudick and Leslie O'Flahavan are partners in E-WRITE -- http://www.ewriteonline.com, a training and consulting company in the Washington, D.C. area that specializes in online writing. Rudick and O'Flahavan are authors of the book Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents.

Marilynne Rudick and Leslie O'Flahavan Answer Online Writing Questions: Click Here For Free Answers