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Microsoft Strengthens HelpDesk Features in CRM

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Looking to add key security features to its new Customer Relationship Management (CRM) product, Microsoft (Quote, Company Info) has inked a deal with Network Associates (Quote, Company Info) to marry a customer help-desk system into its CRM software.

Microsoft CRM, which targets midmarket enterprise customers, will now be integrated with Network Associates’ Magic Solutions HelpDesk IQ, a single-software system gives help-desk staff access to customer information, service requests, e-mail, and a variety of specialized functions.

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Microsoft Strengthens HelpDesk Features in CRM
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Internetnews.com contains award-winning real-time news focused 100% purely on the Internet industry. Internetnews.com is part of the internet.com Network of websites and email newsletters which are owned by Jupitermedia. Jupitermedia provides business professionals with the up-to-the-minute technology news, resources and product information that they need to do their jobs. Our internet.com and EarthWeb.com network consists of over 150 targeted Web sites and 200 e-mail newsletters serving vertical markets in the technology sector and serve over 20 million unique users each month. WebProNews Writer
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