Microsoft announced a new service update for Microsoft Dynamics CRM, coming in Q2, which will bring mobile access to the product, surely a long overdue feature for users.
Mobile access is becoming an increasingly important element to just about all web/software services. It's going to continue to be an important for services to stay competitive. That goes for CRM products. Just a couple weeks ago, for example, at MacWorld iWorld, Elements CRM announced an iPad version.
Microsoft says Dynamics CRM will be available for "virtually any device with a new cloud-based, cross-platform, native mobile client service for Windows Phone 7, iPad, iPhone, Android and BlackBerry mobile devices." That's access to complete functionality of the product, mind you.
“In today’s hyperconnected world, customers need to be able to access their business-critical data on the device of their choice from wherever they are,” said Dennis Michalis, GM of the product. “These advancements, combined with the strength of the Microsoft platform, make Microsoft Dynamics CRM an obvious choice for any business.”
The update will also include enhanced social functionality and new enterprise-class features, as well as multiple web browser options (IE, Chrome, Firefox, Safari), the company says.
Pricing will start at $30 per user, per month. That includes support of up to three devices per user.
A preview is available here.