Marketing Consumer Packaged Goods Online

Things to Keep in Mind

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A little over a year ago, research showed that 44% of traffic to consumer packaged goods (CPG) sites came from search. These days, searchers are getting even more specific when searching for these kinds of items.

Sally Falkow looked at the phenomenon last year, referring to research from comScore, Procter & Gamble, Yahoo, and SEMPO. Highlights she pointed out about the motivation of searchers were:

– 30% were looking specifically for the company Web site

– 73% were researching products

– 64% were seeking help with an actual purchase decision

–  Almost 50% were looking for product promotions

Now, as I said, this data is a little outdated, but it’s really not the percentages that we need to worry about so much, because these are all things that should be taken into account when CPG businesses plan their Internet marketing strategies.

These are the things people look for. They want to know details about products before they buy them. They want to see if they can find deals on products so they can get them for cheaper. They want reviews of products so they can determine whether or not they wish to purchase them. They will often go to the company’s site to find their product.

So What Can You Do With This Information?

– You can make your site more usable.

– You can offer customer discounts

– You can provide plenty of details and testimonials on product pages and throughout your site.

– You can monitor customer reviews of your products for reputation management.

– You can listen to what these reviews say and make improvements where you feel necessary.

ComScore’s Eli Goodman spoke with our reporter Abby Johnson at the Search Engine Strategies conference in Chicago, where the two of them discussed some opportunites for CPG markters:

It’s really all about visibility, usability, and reputation. If you can manage these things in you marketing campaigns, customers will have a better experience, and so will you. Seasoned pros know this, but  for many struggle remains.

Marketing Consumer Packaged Goods Online
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  • http://www.excessivesweatinginfo.com alex

    Search engine has really change the face of internet, help cusomers know what to looking for and how to find it quick, whereas the business owners can use those information to make changes and offer discount and target certain amount of audience.

  • http://k12tshirts.myshopify.com Mark

    Consumers are more savy than ever, and search the web not only for bargains and better deals on the popular products they already know, but look for items that they cant find any where else, in this day and age a company almost has to reinvent the wheel to get ahead

  • http://allfinanceupdates.blogspot.com/ Zing

    The ideas are good, some CPG sites are also taking advantage of this technique. I think with the web result optimization they also must opt for better customer handling otherwise all advantage will go in vain.

  • Guest

    You can watch this for free online at http://UserSet.com theres a lot of sites that have you fill out a survey like this one does but this is the only one out there that I’ve seen that actually offers anything.

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