If You’re in Online Retail, You Better Be Thinking About Support [Infographic]

This may come as a shock to you, but it’s a good idea not to piss your customers off. And nothing pisses customers off more than poor customer service. That goes for online businesses too, believe it or not.

Zendesk recently put out this infographic looking at the need to address online customer support issues:

There’s no better time to consider this than around (and after) the holidays.