Google’s Blogger Addresses Spam-Labeling Mess

Fix in place, "sincerest apologies" extended

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Google’s worked hard to cultivate a warm and fuzzy image, and by and large, the effort’s succeeded.  Still, the company’s reputation took a little bit of damage when it recently classified some legitimate blogs as spam.

Users of the Blogger service began to receive notifications on Thursday.  These notes – which let users know they’d been locked out of their blogs and needed to appeal within 20 days – continued to pile up through Friday afternoon.

Blogger homepage
 Blogger Makes, Corrects Spam Mistakes

Then a post appeared on the official Blogger Buzz site.  "While we wish that every post on this blog could be about cool features or other Blogger news, sometimes we have to step in and admit a mistake," it began.  "We hope to have this resolved shortly, and appreciate your patience as we work through the kinks."

Late Saturday morning, another post followed, and this one included a sincere apology and some good news.  "We have now restored all accounts that were mistakenly marked as spam . . . .  We’ve tracked down the problem to a bug in our data processing code that locked blogs even when our algorithms concluded they were not spam.  We are adding additional monitoring and process checks to ensure that bugs of this magnitude are caught before they can affect your data."

Users writing in English, Spanish, Swedish, and Dutch all commented on the situation at one point or another.  None of them seem to be holding too much of a grudge, but Google and Blogger will almost certainly lose some market share if any other goofs occur in the near future.

Google’s Blogger Addresses Spam-Labeling Mess
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  • charles b. hyde

    Yeah, they make it sound as if it was a problem and now everyone’s blogs are accessible again! Wrong. There are countless people who are still at this late date unable to access their blogs–don’t take my word for it, go to the help group forums to check all the people basically begging for help.

    I’ve been locked out of my blog since Friday, August 1, 2008.  No spam, btw. Running route maps, photos and other trivial content . Harmless, unremarkable stuff.




  • http://www.techknowl.com techknowl

    Yea This was a problem experienced by one of my friend . He was running a blog on Blogger . They said that his blog has been classified as spam using an automatic algorithm by Blogger .Anyways there was a from to contact them .And this was resolved later .

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