GoDaddy: Service Restored For Most CustomersBy: Chris Crum - September 11, 2012
Update: GoDaddy says service is completely restored, and that the outage was not the result of a hack. Full statement here.
On Monday, GoDaddy experienced a major outage, and a a result, many sites went down. Many users and businesses had a lot of complaints, as you can imagine. The company has not confirmed the reason for the outage, but a member of Anonymous, going by Anonymous Own3r, has been taking credit for an attack.
It appears that GoDaddy is still working to repair the damage, but the company says service is back for most of its customers. GoDaddy tells WebProNews in an email:
At around 10:25 am PT, GoDaddy.com and associated customer services experienced intermittent outages. Services began to be restored for the bulk of affected customers at 2:43 pm PT.
At no time was any sensitive customer information, such as credit card data, passwords or names and addresses, compromised. We will provide an additional update within the next 24 hours. We want to thank our customers for their patience and support.
In a series of updates on Twitter, GoDaddy said:
Status Alert: Hey, all. We’re aware of the trouble people are having with our site. We’re working on it.
So many messages, can’t get to you all… Sorry to hear all your frustration. We’re working feverishly to resolve as soon as possible.
Update: Still working on it, but we’re making progress. Some service has already been restored. Stick with us.
We’re continuing our work to get back on track. This is our #1 priority. We’ll keep posting updates here. Thanks for all the support.
Update: More progress has been made. We’re still investigating and working, though.
We’re still working. Getting closer to normal. Thanks for all your patience and understanding.
Most customer hosted sites back online. We’re working out the last few kinks for our site & control centers. No customer data compromised.
According to reports, rumor has it that GoDaddy has transferred servers to competitor VeriSign, though this has not been confirmed by either company.