Facebook Wants to Know If You’re Satisfied with Facebook (Among Other Things)By: Josh Wolford - October 11, 2012
Facebook wants to know what you think about Facebook.
Some users are being greeted with a survey prompt when they login this morning. The box appears at the top of the user’s news feed and says “we’d like to hear from you, please take 3-4 minutes to tell us about your experience using Facebook.”
Clicking on the link launches a 15-question survey that covers a variety of topics including privacy, friends, ease of use, and how much fun the network is.
AllFacebook grabbed screenshots of all of the questions, and here is what Facebook wants to know:
- Overall, how satisfied are you with your Facebook experience?
- How likely are you to recommend Facebook to someone you know?
- How important is Facebook in staying connected to: close friends and family; acquaintances; celebrities and other public figures?
- How well or poorly does your profile represent who you are and what you care about?
- How do you feel about the number of friends you have on Facebook?
- How much do you feel in control of your personal information on Facebook?
- How much do you trust Facebook to handle your personal information responsibly?
- How well do you understand how to control your privacy on Facebook?
- How reliably does Facebook work the way it’s supposed to (I.e., without bugs, errors, or delays)?
- How easy or difficult is Facebook to use?
- How useful is Facebook overall?
- How much fun is Facebook overall?
- How trustworthy is Facebook overall?
- In your opinion, how much value does Facebook place on providing a good experience for users?
The survey also has an open-ended response section where users can provide the company with additional feedback.
This isn’t the first time that Facebook has asked users to complete a survey about their experience with the network. Last month, Facebook prompted users to fill out a survey, but it devolved into a strange political quiz. That survey was axed, as Facebook said that they accidentally sent out an incomplete survey to a small batch or users.
I’ve reached out to Facebook for more info on the survey and will update this article accordingly.