Facebook Wants to Know If You’re Satisfied with Facebook (Among Other Things)

    October 11, 2012
    Josh Wolford
    Comments are off for this post.

Facebook wants to know what you think about Facebook.

Some users are being greeted with a survey prompt when they login this morning. The box appears at the top of the user’s news feed and says “we’d like to hear from you, please take 3-4 minutes to tell us about your experience using Facebook.”

Clicking on the link launches a 15-question survey that covers a variety of topics including privacy, friends, ease of use, and how much fun the network is.

AllFacebook grabbed screenshots of all of the questions, and here is what Facebook wants to know:

  • Overall, how satisfied are you with your Facebook experience?
  • How likely are you to recommend Facebook to someone you know?
  • How important is Facebook in staying connected to: close friends and family; acquaintances; celebrities and other public figures?
  • How well or poorly does your profile represent who you are and what you care about?
  • How do you feel about the number of friends you have on Facebook?
  • How much do you feel in control of your personal information on Facebook?
  • How much do you trust Facebook to handle your personal information responsibly?
  • How well do you understand how to control your privacy on Facebook?
  • How reliably does Facebook work the way it’s supposed to (I.e., without bugs, errors, or delays)?
  • How easy or difficult is Facebook to use?
  • How useful is Facebook overall?
  • How much fun is Facebook overall?
  • How trustworthy is Facebook overall?
  • In your opinion, how much value does Facebook place on providing a good experience for users?

The survey also has an open-ended response section where users can provide the company with additional feedback.

This isn’t the first time that Facebook has asked users to complete a survey about their experience with the network. Last month, Facebook prompted users to fill out a survey, but it devolved into a strange political quiz. That survey was axed, as Facebook said that they accidentally sent out an incomplete survey to a small batch or users.

I’ve reached out to Facebook for more info on the survey and will update this article accordingly.

  • joan harries

    Not at all. can’t get into my site most of the time.

  • http://Facebook Victoria

    My account has been Temporarily locked for the past two weeks facebook support keeps telling me to send my ID which I have several times and received no reply if they have received it . Every time I try to contact someone about the problem to find out what’s going on I get the same automated message back. Facebook support is no help at all!!!! You don’t get to speak to a real person and the fact you cant seem to get any answer or any help is just ridiculous. Im not impressed with the way Facebook is handling my problem I have no idea how they can keep my pictures from me they are my property not theirs.