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I have ordered goods through one of chronopays retailers. First order went fine but second order, months pass, twice complained but no goods and no refund, just the automatically generated 'please look into this' message. Caveat Emtor?
Thursday, June 1, 2006
Amsterdam-based ChronoPay B.V., an online merchant account provider for accepting credit and debit card payments, has joined up with online fraud-fighter, the Merchant Risk Council (MRC). ChronoPay adds its name to 6,500 online retailers, vendors, financial institutions and law enforcement agencies that make up the MRC.
Begun as the Merchant Fraud Squad, spearheaded by American Express, ClearCommerce, and Expedia in 2000, the MRC is the offspring of a merger with Hewlett-Packard-founded Internet Fraud RoundTable in 2002. The group's mission is to identify and support Internet technologies that help guard against fraudlent activity.
The MRC works with federal and local law enforcement agencies such as the Internet Crime Complaint Center (IC3), Federal Bureau of Investigation, Secret Service, the U.S Department of Justice and the U.S. Postal Inspectors to help catch and prosecute cyber criminals.
"ChronoPay has always been committed to a safe, secure Online shopping experience for our Merchants and the consumers who support them," said Ido Schiferli, ChronoPay's European Marketing Manager.
"Helping merchants understand what constitutes good fraud prevention practices in the marketplace today will contribute to the security of e-commerce as a whole."
In April, the MRC released a report stating that online fraud rates were narrowing to the same levels as offline credit card fraud rates. Card-present fraudulent chargeback rates are usually less than 0.1% of sales. Forty-eight percent of online retailers surveyed said their chargeback rates matched that rate, a significant improvement over previous years.
"The numbers show a very positive trend, but fraud still requires vigilance from online retailers," said Julie Fergerson, co-chairman of the Merchant Risk Council.
"As fraud prevention tools gain widespread use, their effectiveness declines, and fraudsters are always looking for ways to 'beat the system.' Most of our members realize this, and 76% of them have either maintained or increased their review staff levels, thus keeping their shoppers safe."
The MRC recommends that online retailers use a variety of fraud protection tools. These include: Address Verification Systems (used by 83% of online merchants), customer follow up (81%), the use of Card Verification Codes (75%), real time authorization on the use of credit cards (67%) and post process fraud management - following up with the consumers when the order looks suspicious -(64%).
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Chronopay
I recently purchased products online where Chronopay was the processor. The immediatly send you a conformation, with their website in case you wish to cancel your order. Well you cant cancel your order on there website. I emailed them to cancel my order immediatly, and here is some of their replies: S I still have not recieved my money back, and they do not even return my email requests: hide details Aug 23 (5 days ago)
from klantenservice
to Support
cc bruce.renner@gmail.com
date Aug 23, 2007 1:38 AM
subject FW: refund please
Dear Support,
Could you please help Mr Renner?
Please check if refund is already been done.
If not please advise mr Renner about what to do next.
Met vriendelijke groet, Best regards,
Rissa Schoen
Account Manager
ChronoPay B.V.
World Trade Center, C Tower, 14th Floor
Strawinskylaan 1443
1077 XX Amsterdam
The Netherlands
--------------------------------------------------------------------------------
Tel: +31 (0) 20 79 40110
Fax: +31 (0) 20 79 40120
Website: www.chronopay.com
These people are supporting fraud. They are not protecting the consumer at all.
--------------------------------------------------------------------------------
DISCLAIMER: This email and any files transmitted with it are confidential and intended solely for the use of
the individual or entity to whom they are addressed. If you have received it by mistake please notify the sender by return e-mail and delete this message from your system. Any unauthorised use or dissemination of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. ChronoPay B.V. shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. .ChronoPay B.V. does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.
--------------------------------------------------------------------------------
Van: Bruce Renner [mailto:bruce.renner@gmail.com]
Verzonden: woensdag 22 augustus 2007 17:34
Aan: sales@chronopay.com
Onderwerp: Fwd: refund please
Please Read below. Thanks
---------- Forwarded message ----------
From: Bruce Renner
Date: Aug 22, 2007 6:11 AM
Subject: Re: refund please
To: Chronopay support
Please refund this money immediatly. This company's website has disappeared. I have continually asked for the order to be cancelled. I will be forwarding these emails to the MC/Visa association. I am well aware of the association regs. Please have my money back on the card within 24 hours.
On 8/20/07, Chronopay support wrote:
- Show quoted text -
Dear Representatives!
Please refund the following customer as he hasn't ever received his order
ID:
003210-000002372
Client ID:
003210
Product ID:
003210-0001-0001
Name:
BRUCE RENNER
Email:
bruce.renner@gmail.com
Please contact him by e-mail and let us know about it. Could you also attach this letter and your respond to the customer to your answer.
Sincerely,
ChronoPay's Customer Support Team
CHRONOPAY B.V. The Netherlands
Telephone: 1* 800 350 6821 (*if you are calling from outside the US ONLY)
Email: support@chronopay.com
You can also get Customer Support Online at: http://www.chronopay.com/cs