Not Even Yahoo Employees Want To Use Yahoo Mail

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Not Even Yahoo Employees Want To Use Yahoo Mail
[ Technology]

You know how everybody has been complaining about Yahoo Mail since they redesigned it (and then complaining more since they redesigned it again)? It would seem that it’s not just Yahoo Mail users that aren’t big on the product. Even Yahoo employees have been refusing to use it.

Are you a Yahoo Mail user? Have you taken issue with recent changes? Do you think the whole thing has been blown out of proportion? Share your thoughts in the comments.

Anytime a widely used product gets a redesign there are going to be some people complaining, but in the case of Yahoo Mail, it has been relentless. People have been slamming it all year with no real signs of letting up.

If the backlash has been this big from users in general, what does resistance to the product from Yahoo’s own employees say about Yahoo Mail as a business tool?

Kara Swisher at All Things D, who frequently obtains leaked internal memos from Yahoo, shares one in which the company is urging employes to switch to Yahoo Mail from Microsoft Outlook, after only a quarter of them made the switch since being asked to do so before.

Here are a couple excerpts from the memo from SVP Communications Products Jeff Bonforte and CIO Randy Roumillat:

Earlier this year we asked you to move to Yahoo Mail for your corporate email account. 25% of you made the switch (thank you). But even if we used the most generous of grading curves (say, the one from organic chemistry), we have clearly failed in our goal to move our co-workers to Yahoo Mail.

It’s time for the remaining 75% to make the switch. Beyond the practical benefits of giving feedback to your colleagues on the Mail team, as a company it’s a matter of principle to use the products we make. (BTW, same for Search.)

Using corp mail from the Y Mail web interface is remarkably feature rich. It supports booking conference rooms, folders, calendar, filters and global address book. Plus, you get built-in Messenger, smart conversation threading, powerful keyboard shortcuts, the new quick actions, attachment preview and our beautiful new rich themes. In the rare case you do need Outlook, like adding a delegate for your calendar, you can still fire up Outlook for 30 seconds.

But wait there’s more. By using corporate Mail, you’ll automatically get to dogfood our new features first. I’m especially excited about a new feature premiering in just a few more days: smart auto-suggest, powered by a platform from the still-have-that-new-acquisition-smell Xobni team. We have been testing this feature with select users in and out of the company and the response has been fantastic: “Whoa!”, “Amazing”, “Already in love with it. Woot!” and, my favorite, “So nicely integrated that it appears as if it’s always been there. I already can’t imagine it not being there again.”

It doesn’t look good – Yahoo is having to urge a whopping 75% to move to Yahoo Mail. It’s unclear exactly when they were first told to do so, but “earlier this year” makes it sound like it’s been quite a while. A long time to have that many people ignore the corporate wishes.

I mean wow. How bad is it?

The memo closes by noting that corporate mail is not yet supported on mobile. That’s probably not going to go too far in convincing those reluctant to make the switch.

If Yahoo is having that much trouble convincing its own people to use the product, what does that say about the prospect of gaining new users – especially business users?

If Yahoo employees don’t want to use it, and old Yahoo Mail users hate it, who else is left besides new users?

We haven’t seen any hard data about Yahoo Mail usage, but it’s hard to imagine that it hasn’t lost a lot of the old users, based on the hundreds of comments we’ve gotten from readers ourselves. Here are nearly five hundred on the last article we wrote on the subject alone (there are hundreds more on other articles). And we’re just one place users can vent.

People dislike it for a pretty broad range of reasons, which complicates things even more for Yahoo. It’s not as though there’s just one feature that is frustrating users. There’s no one feature they could add that would make everybody start responding better.

Although, one thing is clear from all the comments. If they just switched back to the old Yahoo Mail, they’d make a lot of users happy. I’m afraid I don’t see that happening, however.

Are you happy with the current state of Yahoo Mail? Let us know in the comments.

Image: Yahoo

Not Even Yahoo Employees Want To Use Yahoo Mail
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  • s coe

    maybe the new CEO still works for google?

  • gill

    i HATE it … i particularly hate the way the messages collapse into each other so i can’t find old emails without scrolling down the latest email in an exchange and all of the associated complications from this – forwarding an old email, tidying my inbox, finding emails!! arggghhhh HATE IT

    • WR Allen

      I fixed this problem by going into the mail options and changing from “sort by thread” (or similar) to have them shown as they come in. But I still have many other issues with the new yahoo mail, though the one you mention was the worst!

  • Mike

    Spotty connectability–or none at all, difficulty downloading files, other problems make this a crapshoot whenever I try to log on. Rediculous.

  • WR Allen

    It is not user-friendly, is much slower than the old mail. If Yahoo returns to the old mail system (where I can search, have tabs open, multitask etc.) I will stay with Yahoo. If they don’t, I am done.

  • Lori

    Apparently, Yahoo thought email peaked in 1996 and decided to roll back to that year? WTH were they thinking?!?! Anyway, I didn’t last 2 days with the new design and now get my Yahoo mail in Thunderbird, and AquaMail on my smartphone. I’m sure there are others, but these have worked great for me, and the best part — NO ADS!!! Everyone should use Thunderbird or something similar so they lose ad views and maybe that will force them to do something about their horrific fail.

  • http://www.pinkmail.org Pinkmail

    Why would you use Yahoo mail because it’s FREE right like Gmail well there is a better FREE email system that is FREE and is designed for a Cause where Yahoo is not…. nore the other Free email systems …..Pinkmail brings awareness to BREAST CANCER every time you send and receive emails on it’s system and with each email you send on pinkmail it helps save lives, so if your going to use FREE email systems like Yahoo or Gmail which don’t represent a cause why not pinkmail…..for get Yahoo and all it’s problems help save a life today!!!!!

  • Thoko

    This has really blown outof propotion, its upgrade after upgrade we as customers suffer, everytime you need to login to your e-mails its a mission I haven’t been able to see my e-mails for the past 4 months and am missing out on good opportunities

    Can you please resolve this, as it really affecting me / us

    Unhappy Yahoo Mail User.

  • john gaines jr

    need old email yahoo page back bad r will have to look for another ..to fuck up for me ..bad design

  • Mark Douglas

    I hate the new design. and now, my yahoo mail has been completely down since Tuesday. Will it ever work again? Will anyone respond to my comment? How about someone at yahoo tell me when my email will come back? Or does anyone there really care what I think?

  • benhibou

    My wife has had a Yahoo mail account for the past 5 years. She hates the new version. To top that it appears that for the past two weeks a number of her outward e-mails get lost at sea before reaching the recipient. All of this without warning. Impossible to sort out what did get sent from what did not. An absolutely useless tool then!

  • Carlos

    It is sad to see a supergood product/design die. Yahoo was the only web mail to have excelent features like the tabs that made it unique and they have thrown all that to the trash can. It is very difficult for me to move to any other mail because no one gets even close to what Yahoo mail used to be. Maybe I am unrealistic, but I am still waiting for them to reconsider and go back to the old good design but with imporved reliabilty and speed (which is awful, by the way).

  • anna

    hate it, hate it. i don’t want my -mails bundled into “conversations”. Thing i hate most? even though i have configured my preferences to keep me signed in, the site forces me to sign in almost every time I go to e-mail. And this is while I am clearly signed in to Yahoo.com, because my name appears. I want to change to different mail service, probablyGoogle or Thunderbird. Anything’s better than this half-ass, inconvenient, annoying, lame, garbage dump of a “service”. Yuck, Yahoo. . And one thing hasn’t changed. Yahoo’s news stories are so lame.

  • Kayls

    I still HATE the new yahoo. I have tried to use it over the last 3 months and recently have resorted to switching to another mail account.

    You would think that due to SO MANY bad reviews of the ‘upgrade’ they would have done something to assist the users. However, I don’t think this new release was tested properly as it just does not work.

    – I cannot view attachments or images in any of my emails (without downloading)
    – Uploading attachments fail 80% of the time
    – You cannot drag and drop into folders any more
    – Mail page jumps around while you’re using it, making it difficult to click into the email you want to open.
    – Mailbox is unstable and is always down, making it frustrating to use as most of the time I cannot access my emails.

    Think those are some minor points that need addressing in order for any of us to keep our accounts with yahoo; or even to attract new users?

  • joe

    I too have been with Yahoo! mail since the dawn of time. Once a great system, now ruined for reasons beyond comprehension. Once with innovative folks at the wheel, now with numbskulls redesigning the product into the mud. Frankly I’ve had it with these “improvements” and will resign myself to the truth that Yahoo’s designers are far too stupid to turn back and that it’s time to move my entire shebang over to gmail. I’m not going down with this ship.

  • claire maloney

    It seems to be the computer only, which has problems, (rather than the mobile phone) and the thing just keeps spinning to open a mail once launched. Problem for me is, i need to send files which i can’t do with my mobile, so will have to jump ship, shame, as it has worked for so long, but I cannot stand it any longer. It is giving me contractures in my back.

  • neil

    I think Yahoo Mail has lost the plot,It has baffled me and my wife.
    The fools

  • Jamie

    This just serves as a reminder… there is a REASON yahoo stock has fallen so much and never recovered.

    They are clueless. I only use Yahoo for the user groups, I do not even use their search or email features… haven't for years, and will never go back.

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