Enterprise Search Analyzed

    October 26, 2004

A nine-month research effort into the Enterprise Search marketplace has found that lower-cost vendors and those suppliers who can embed search capabilities into other enterprise applications are gaining ascendancy over traditional search vendors.

The report was released by CMS Watch, an analyst firm that evaluates Enterprise Content Management strategies and technologies for prospective solutions buyers.

Key findings of the report include:

— Enterprise search costs can escalate rapidly into 7 figures (USD) as most licensees underestimate major professional services and infrastructure expenses.

— Less expensive solutions are finding traction in large enterprises, who are focusing and refining their search strategies.

— Specialty search vendors are gaining visibility by providing capabilities to easily embed search into specific business processes in ways that can lower transaction costs for the enterprise.

Based on product tests and interviews with more than 50 professionals engaged in enterprise search, the report contains analysis and surveys of 28 search vendors. It is designed to help enterprises make informed search technology strategies and buying decisions.

The report is available for purchase online from CMS Watch.

The report’s principal author was Stephen Arnold, founder of Arnold IT and a three-decade search and retrieval veteran. “Despite the advent of various new buzz phrases in the search industry, success and failure in enterprise search pivots on pre-selection testing, adequate infrastructure, strong usability, and realistic budgets,” reported Arnold.

Like other CMS Watch offerings, the Enterprise Search Report does not rank “best” vendors, but instead details the strengths and weaknesses of the various players, identifies their suitability for different use cases, and isolates vendor tendencies that may influence longterm product roadmaps.

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