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Is Email Killing the Post Office?

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There are 93 Comments. Add Yours.
  1. Bango

    One option is that they go the route that the UK took in many smaller towns and turn post office services over to local shops.

  2. Gary Fleeger

    Email is not killing the post office, the post office is killing the post office. Their service has become unreliable & inefficient, and their staff has become increasingly unhelpful. They are now close to being completely irrelevant, a situation the USPS has created for itself. Putting the right letter in the right box and providing service with a smile isn’t really that difficult – but they sure seem to be beyond the abilities of my local postal workers.

  3. The demise of USPS rests purely with it’s people. I shivver when forced to use USPS for online ordering. UPS or Fedex are so far superior with service and attitude.
    The days of “working” postal workers are long gone. They nap in the mini trucks at my local park and rarely deliver anything but a note for me to go get it at the local office.
    So I feel no sadness, they have created the situation themselves.

  4. This is what I think.
    You need to check your spelling. (Pice should be piece.)
    You need to learn how to write more clearly. (Several errors in this post.)
    You need to use the proper words. (In “it’s clear that it’s hear to stay for quite some time” should be here and not hear.)
    Grammar and puctuation are incorrect in several places.

    The point I am making is that no wonder people do not send letters very often. Maybe they are worried about having their name attached to their writings. In one’s own handwriting, it is difficult to deny one wrote something so poorly. I fear we have lost the ability to write anything more than LOL, IMHO, FWIW…

    There is so much incorrect written communication online, it has become acceptable to write haphazardly with little concern for proper grammar and punctuation. I am not talking about chat or Facebook. I am referring to posts to a professional online site such as this one.

    • Beamer

      Absolutely agree. I cringe when I see “your” for “you’re”, “than” for “then”, etc.

  5. JR

    No Email is not killing the Post Office………The Post Office GREED is killing the Post Office………Try reading the POSTAL REGULATIONS, you’ll know what I mean. And what about all the money they spend on Specialized stamps……..Those designs are not cheap…..They simply don’t know how to run a Business.

  6. Since email come to my life, i never use paper mail again, because email is very simple and fast

  7. Richard R. Allen

    I suppose it is a contributor to its demise, But an even bigger one is the extremely poor management of that government business. (Ya, I know it is supposed to be a private corp.) When will the government learn that they just can’t do it with bureaucrats? I was in corp. management for some time and if I had run that business this wy I wouldn’t have lasted very long.

  8. No. No Chance, It has its on value and it will continue to live. Whatever may be the advancement of technology, it has its own merit.
    and of course the new tech has its other advantages.

  9. I think they are killing themselves. I tried to call them to figure out how to do a bulk mail piece for my real estate company. They tell me that they can’t help me with that. They tell me I have to use an outside company to figure that stuff out. They have one person who will tell me if the postcard has been printed correctly, but they won’t help me with any other services. I told them, “I’m willing to pay you whatever you want.” They told me they don’t provide those services. They are the freaking POST OFFICE. If they don’t provide MAILING SERVICES, THIS IS WHY THEY ARE DOING POORLY! The Post Office needs to change with the times and figure out services to provide their customers that are helpful and useful to THEIR needs. It’s not the other way around.

    • Charley

      Why should the USPS expend their resources and employees to have to take time to teach you or your business how to mail at a discounted rate? Why the heck do you think the rate is discounted? Because it it called ‘work-sharing’, you idiot – YOU have to do at least half of the work to get the discount…otherwise, put a stamp on it, and quit whining..

      • Charley

        It’s not a ‘freebie’ – it means YOU do the work! Perfect example of a moron wanting something for nothing…

  10. Jim

    There is no question the use of email and push by companies to go paperless is having a major impact on USPS revenues. I work for a major financial instituation that used to send out millions of pieces mail daily. We are not pushing our customers to switch to paperless and accept electronic letters and email to reduces expenses.
    So for every dollar my company saves is lost revenue for the Post Office. And lost revenue to the Post Office me more of my tax dollars in subsidies.

    This is a no win situation for everyone at this time.

  11. I think they are more than making up for it in the increased amount of packages that are going out due to internet sales. I used to spend a few dollars for a book of stamps every few weeks. Now I spend about 20.00 a DAY just mailing packages I sell on eBay.

  12. No big deal. USPS is simply a service, one that is supported by taxes. If there is diminishing need for such a service taxpayers should be happy. Taxing email would be unethical but would not surprise me. Read Atlas Shrugged and see.

    • Charley

      USPS has not been supported by taxes since their re-organization in 1971…However, they may be entitled to a ‘bail-out’ soon, since Federal Law requires their existence…Can’t wait to hear your cries if the USPS is diminished, and you’ll have to rely on any ‘Tom, Dick or Harry’ that decides to get into mail delivery..with NO regulations…Do you know that UPS can open or inspect ANY package they choose vs.USPS requiring a federal warrant? Give up that right to the govt…They would love it!

  13. Hi. There are some things the post office cannot alter, no more than the manufacturors of horse drawn carraiges could with the advent of the automobile. Technological advances alter social infrastuctures, and perhaps none more so than the rise of electronics. The progressive huge collapse in volume of letter post, one of their major sources of income, must be primarily due to rising online communication, which is still on the increase.

    The traditional publishing and advertizing industries are being decimated, as so much of their business has migrated online.

    With the huge increase in size of UPS and Fedex, they obviously missed the boat. Only recently have they started to offer pick ups. Email must force the Post Office to alter it’s business model. With it’s multiple locations and huge employee base it must either shrink or change, like IBM when it became an antiquated behemoth. Further increases in charges will likely move clients away still faster, as they are already sky high, so that method has it’s limits. Post offices in rural areas are not profitable, but are a center for other activities. One alternative would be for a Federal subsidy for services deemed socially necessary, but that are not profitable, rather than expecting the Post Office to cover all it’s costs commercially. Many countries use such methods. “What, that’s Socialism!!” Best hypnohotshot.

  14. If the USPS is adopting the same attitude as the UK postal service here, and judging by the comments made, they seem to be, then they are killing themselves. OK so small letter mail is declining but with everyone starting to order more stuff online then parcel and small package deliveries must be up in a big way. Putting the prices up again and again was just signing their own death warrant allowing competitors to take away more of their business. They had a golden opportunity to readjust themselves to the shifting market but it seems they’ve blown it by sticking their head in the sand!

  15. If its bad in the United States then think again. Here in Australia I can buy a book from the UK or USA & usually get postage at about half of the cost local mail. With the advent of digital books will see even less books being posted. More bad news for postal services around the world. If properly planned then the government could cope, but being busy developing new weapons & surveillance methods will stop progress in lots of other areas, and local citizens always take a back seat.

  16. Direct deposits have hurt the postal service more than email. Consider that at one time most government employees received their paycheck via U.S. mail and everyone paid at least one regular bill via the mail, that’s is a lot of revenue that has dried up. Besides, many of the people sending quick email notes would not have the patience to write out a letter, fold it up, put it into an envelope, put a stamp on it and then take a walk to their mail receptacle to send it on its journey.

    Parcels? USPS made a bad business decision a long time ago when they conceded to the demands of allowing the likes of UPS and FedEx to come onto the scene (USPS had virtual monopoly) stating that the real money was in 1st class mail.

    You covered several things except two major items that negatively impacts the postal service. 1) While mail volume is decreasing, the housing industry hasn’t. More delivery addresses to deliver to means more employees and more miles to burn fuel upon. 2) There are plenty of small offices out in the middle of no where with another office fairly close by at some other hole in the wall. Business sense would say, close one or both of them down (Ever see a Wal~Mart lose money every time they open the door – year after year?). There is so much red tape that is almost takes an act of Congress to close one leaching office, not to mention all of them.

    Unlike UPS and FedEx, USPS has to deliver to every address in the U.S. Try to UPS or FedEx something to some remote location in the middle of no where. If you can actually find one of them to make the delivery, it won’t be the equivalent of a First Class stamp cost for the service.

    Political appointees? I don’t think there has been any since 1970′s.

    Don’t forget the clerk, mail handler, letter carrier, rural carrier unions. Ever wonder why they can’t be flexible like most businesses, especially when it comes to staff to cut down long lines? You won’t have to look very far to find more red tape in this department.

    Regarding delivery of 1st Class Mail on time, their delivery scores are better now than they were 20 years ago.

  17. ALAN

    I was talking to the manager at our local Post Office Business Centre here in Hobart, Tasmania. He told me that Australia Post in the last financial year on Letter Post had lost $17 million, as a result the business centre is scheduled to be closed this year.
    As he said email was killing their business. I used to send out about 50 monthly statements now I only send a handful, the rest are emailed

  18. Email simply cuts into personal mail delivery. I have countlessly sent referrals to USPS for the shipment of mobile phone replacements or new devices. It has been a slower but reliable service. As all the posts here describe, their financial trouble is that of poor business practice and horrible management, crippled by Union induced laziness.

    They will only feel the crunch when all bills are electronic. Product shipment due to online shopping should more then cover lack of personal hand written letters! Oh and Canada post already tried charging for emails into the country… That was a joke and a stain of tarnish on Cdn ppl as the world laughed. If the US or Canada tries to charge for email I will personally create a work around system to continue online msg communication as it were. The internet should be ‘free cyberspace’ forever but much of it is ‘staked’ by Corporations and Government. The only thing you should have to pay for is ISP access, fancy communication (example-computer to landline/mobile) but there will always be a free alternative and it should not be blocked or hindered by Corporate Government circles. They don’t own the internet, only the land users reside on. ‘Cyberspace’ is international waters you greedy corporate wh0r€M0NG€Rs. Just my thoughts though…

  19. This is good conversation, most of the postal service will be most likely go under because they need to adapt, hire someone with a brain to figure out how they can still make money. If they think our big goverment is going to bail them out then this is another example of golden parachutes given to the brain dead. Giving the competition of mail through Ups,
    Fedex, etc. I’m sure if they just make an effort to think outside the box something could work. But I’m not crossing my fingers when others are working hard to stay innovative.

    • Charley

      Do you not realize that FedEx & UPS make drops daily at every Post Office, because it is more cost-efficient for them for the USPS to deliver packages at a delay vs. what the USPS is federally mandated to do – which is to deliver to EVERY address in the United States EVERY DAY, without delay. Instead of delivering their packages today, they drop them at a Post Office @ 4pm to be delivered TOMORROW…

  20. In Australia, the Post Offices deserve little support. You can pay just about every bill you get there, but in most of them you have to stand in a long queue to get any service. The PO’s are filled with all sorts of junk, some dont have room for even a little shelf to address any letters. Postage costs are high, if it costs $5 AU to mail a parcel from HongKong to Australia, it would cost $20 AU to mail the same parcel from Aussie to HongKong. In most Aussie PO’s the service is disgraceful. VIVA! le Email!

  21. Dunk

    I think ebay parcels are the only thing that is keeping them from going under right now. The post office is also charging a $9 security charge on EVERY parcel – including books – coming into the US, no matter what the postage cost is. If that doesn’t kill international business I don’t know what will.

  22. Email isn’t killing the post office – Union labor and the fact that the post office is run by the federal government is killing the post office.

  23. Gordon Edwards

    I think most people here have it right: email ain’t the problem, the Postal Services are. I’m from Oz, and AusPost claims 96% delivery accuracy, at Aus$0.60/letter. BUT, that’s 1 in 25 articles that are sent to the wrong address, or otherwise vanish off the face of the planet. When did you get a postal article redirected from the wrong address back to you?

    “Marc” mentioned Canada, trying to charge for emails. I remember, oh, must be back in the early 90s I heard how Canadians abandoned the postal service in favour of email, simply due to bad (and non-existent) service during the 80s.

    If the communication is mission-critical, then Australia Post will not get the job. Parcels will be sent through Fed-Ex, StarTrack, UPS — whoever I see first in the phone book. Mail is a stream of electrons with a receival ticket built in, and non-delivery notice within 36 hours.

    Modern technology allows almost everything to be tracked these days. Postal Services should get real.

  24. santosh

    yes, It is afeecting the post office. More people are depend on email for sending message & thoughts and using personally and officially. Apart this our cellphone also effecting the post office.

  25. IMO 99% of what is sent by email would never be sent with a stamp. We must also consider the impact of cell phones, texting, people who twitter each other all day, most would never pay for a stamp to send that stuff. On the other hand, eCards do not replace greeting cards, always delete eCards regardless of who from because they are usually a virus.

  26. The Post Office is killing it self. There is no service, they turn their customers away. Maybe a lesson for the Union to change their policy and teach their members to provide quality service for a reasonable price. That might bring back the customers they lost in the last couple of years.
    I wish them good luck!!

  27. Oleg

    Most people will always use the mail. It is not only the letter but also packet.

  28. Amin

    (India)Its good that postal department get killed by the Emails & Private couriers, as postal department staff consider them self as son in law of the government, so they dont care to work & dosent even care to talk decently. Some of the postal department staff are so decent that they even ask Bribe from Big Companies, & when get denied then creat problem for company & result companies outsourse their business to private couriers.

    Best of Luck to private courier companies to finish or to takeover Indian Postal Department.

  29. Stuff happens. In my life, I have worked on the telex (teleprinter) system, then replaced that with the fax and then switched over to the email (not to imply that the telex and the fax are dead and buried, but they have definitely shrunk into small niches). Along the way, snail mail also took a beating, and if it survives, will also do so in small niches. I received a few thousand email messages and maybe 2 03 3 snail mail pieces every month.

  30. Peter Leg

    Why don’t they turn it into a Postal Saving Bank. Right now the Postal Savings Bank of China is the 5th biggest bank in China and you can still post a letter at the bank.

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