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eBay Unleashes Changes Galore for Sellers

First Major Announcement of the Year from eBay

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Earlier in the year, eBay announced that it would be making two big announcements per year regarding the eBay Marketplace. Each announcement would be made 60 days in advance of when the changes were scheduled.

eBay has now made the first announcement of the year, and it includes three groups of changes (comment on them here.), each with components of their own. As highlighted by eBay the new changes are as follows:

1. Easier, more visual shopping-plus buyer incentives to drive more sales

For one, there is a new item page, that eBay says can impact how your listings are displayed.

New Item Page

There are new product pages. "When buyers search for popular items in some categories like Music or Electronics, they will be presented with a page that displays the products associated with their search terms," eBay explains. "eBay identifies listings for these product searches by looking at ‘product details’ in a listing (formerly called ‘pre-filled item information’) to see if there’s a match to details stored in our master database (catalog) of products."

eBay tells sellers to make sure product details are listed whenever available to ensure inclusion on product pages.

New Product Page

There is also a new way to list items with multiple variations such as size and color for fixed price listings.

Multi Variations

Last on the list for number one, is eBay’s "big investments" in buyer incentives and loyalty. They’re aggressively trying to drive more traffic to eBay through incentives and rewards for buyers.

2. Key information to set buyer expectations and help reduce your costs

eBay has developed a "Smart FAQ" section that draws "live" information from listings to answer the top 20 buyer questions before buyers reach sellers through "ask a question." You can review and customize questions, or you can simply have buyers go straight to you with their questions.

They have also introduced package tracking in My eBay. "Sellers are responsible for their items until they arrive safely in the buyer’s hands. ‘Where’s my stuff?’ is one of the most common buyer questions," says eBay. "When buyers can easily find out for themselves, they’re more satisfied with transactions and leave sellers higher shipping DSRs."

Multi Variations

Other items that fall into number 2 include:

- Return policy and handling time-deadline extended

- Customized Item Specifics

- Category and item specific changes

3.  More updates to make selling on eBay "more efficient"

eBay Resolutions are a subject that should be of great interest to sellers. eBay says:

We are introducing a new, more efficient dispute resolution process for when buyers claim an item was not received or the item they received was different than described in the listing. The goals of the new process are to keep buyers on eBay by giving them a more familiar eCommerce resolution experience, and to reduce the time buyers and sellers spend resolving issues.

Direct communication between buyers and sellers will continue to be strongly encouraged. With the new process, buyers and sellers will also have an option to call eBay. We’ll be taking a more active role, and in certain cases when we determine the seller was not at fault we may refund the buyer at our own expense.

eBay will also start directing buyers to resolve disputes on eBay instead of PayPal. This process will be "gradually transitioned," according to the company.

Other updates that fall into this last category include:

- Free Selling Manager with new applications

- Pay shipping, print labels right on eBay

- Tools to bulk edit your listings

There are many more details on every new feature mentioned here at eBay’s site. The changes are expected to go into effect on June 15th (though possibly later in some places).

I’m getting the impression that sellers aren’t impressed with the new changes. What are your thoughts? Share.

eBay Unleashes Changes Galore for Sellers
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  • Guest

    i should have known that ebay’s big announcements wouldnt really change a thing.just more filler and less of doing what really needs to be done,like get rid of DSR and best match and let sellers leave negative feedback for bad buyers.ebay will sink even lower still.when will the board of directors wake up and get rid of john donahoe??

    • Irene

      I too am getting ready to close my stuff out on e bay,I found a new auction site not sure if you have heard of them they are called wagglepop no listing fees or final value fees for a year if you start selling after a year it is 29.00 a year everything included for a store , check it out and red for yourself.Here is the link
      http://www.wagglepop.com
      Try it
      Irene

  • Guest

    Yup. ‘Changes galore’ alright. They don’t have a clue that the relentless, overwhelming barrage of ‘changes galore for sellers’ drove so many good sellers away. All the emphasis on the buyers, as the sellers are leaving in droves. Donohoe is mortifyingly clueless!

  • Guest

    I’m a powerseller and have been using ebay for 5 years. Ebay is making it harder and harder for sellers to do business and make a profit. I am already trying other online auction sites to sell my goods. I am slowly phasing out e-bay since they seem to be slowly phasing me out. E bay is going to lose even more sellers unless they make some changes.

    • Guest

      I agree 100%. I can’t understand their motivation. The sellers are their bread and butter, yet they beat us to death!

      • eBay Affiliate

        Sellers aren’t eBay’s only bread and butter. Affiliate marketers spend many hours working on driving traffic to eBay for, what I consider, a small commission.

        I’ve never seen a company make it so hard on people that are trying to help make them money. They terminated the accounts of many affiliates for no reason. No explanation given.

        Affiliates drive traffic to eBay that sell your products and make eBay money. I’m sure there were a couple affiliates that may have been up to no good but many high producers were let go.

        If anyone wants to send buyers to my site, I would work with them.
        Ebay turns away many want to be affiliates away each day. They reject these people with no explanation. Their communication is awful!!!

  • ExPowerSeller

    Changes galore for sellers what a joke. I used to be a ebayer and ran many successful stores and relied on it for over 80% of my sales. eBay shut us down without notice and would not even talk to us (as they have done to hundreds of not 1000′s of sellers out there). I despise this company and cannot wait to see the day they finally burn to the ground and a competitor like google eats them alive.

  • John D.

    As soon as EBAY changed there policies on sellers last year I was one of the ones running for the hills. Being a seller and selling used items, particularly expensive hobby grade RC merchandise. Buyers were using the new feedback policy as leverage and thats when things started going down hill. I bailed. I had a person about 8 months ago leave two neutral feedbacks, because he really didn’t understand the methodology of there feedback system and eventually it went against my ebay rating after those policy changes and really frustrated me because I was 100%. One guy had me up against a wall because he purchased an item from me and although he knew it wasn’t exactly what he wanted ( He wrote that in an email 2 months after the purchased the item) but he purchased it anyway and 2 months later he threatened to leave me negative feedback because he did find what he wanted to return my item to me after 2 months? I made Ebay aware of what he was doing and they did absolutely nothing to help me out. I got negative feedback from the guy for not taking a return and for no legitimate reason. Between ebay and their buddy paypal eventually I was not even breaking even anymore and just closed up shop. It was terrific back a couple of years ago. Those are just a couple of examples, there were so many more…… The walls came crashing down for me last November. After years of good fortune.

  • http://www.Nurburg.eu FaTe

    old news, ebay = new ebuyer shock, Sellers aint ebays bread and butter nor is affiliated advertising, Whatever there niche is its enough to enable them to make such changes and not be too financially effected. So if that’s the code of practice then joining or dealing on ebay with this continued knowledge does nothing but give yourself a headache and nobody to blame but yourself.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

  • http://www.artsmart-online.com Guest

    The last few sets of roll-outs have really beat-up sellers. I have 2 powerseller accounts and have been selling for 5 years. Never experienced a loss until they implemented what equates to punishment for charging for shipping– you’re forced to pay big time to get bumped, or you’re banished to the end of the list. A couple of months ago, we opened our first retail location. I never thought that would be the answer to Ebay, but I guess that’s who should be advertising on Ebay: commercial real estate agents.

  • Jim

    What an absolute joke.Ive been a seller on ebay for about 6 years now and through their price structure for being a seller im well out of pocket.Im still registered as a seller but not for much longer.If ebay were really serious about the people who make ebay so profitable they would have a serious think about there fees instead of their feedback that only protects the buyer.If anybody wants to buy cheap tools dont go to ebay go to www.north-east-online.co.uk

  • Guest

    eBay is disgusting. eBay Australia is even worse. As a seller with not much of an option but to list there (at the moment at least) I also despise this company and feel nothing but contempt for the arrogant dictatorship we are subjected to.

  • http://www.worldwidevillas.com Jack

    Ebay is going from bad to worse. I have been an ebay seller since 2001. My sales peaked in 2005 and have been on the decline ever since. While I am still a power seller I am actively seeking alternate venues for selling my products. The straw that broke the camels back was the change to feedback that denied sellers any recourse for abusive dishonest buyers. Believe me there are plenty of those out there. Ebay apparently doesn’t realize that sellers are their customers, not buyers. They lecture us like kindergarden children about improving our customer service when their customer service is horrible and getting worse every day. Their best match search is disfunctional. Their system of DSR ratings punishes sellers with higher rates when nut job buyers give negative feedback with no recourse for sellers. This is equivalent to taxation without representation. Ebay sucks!

  • http://www.anycleaning4u.com Guest

    Why is Ebay so complicated, these people are a joke…

    Be serious all people want to do is sell an item or items as easy as possible and make a reasonable profit for themselves..

    Ebay seems to have forgotten to allow sellers to make a profit and for only ebay to win win win with there stupid charging structure.

    Afteral if all the sellers jump ship where would ebay be or what would ebay be? an empty site with no one listing well beware ebay there are many a new site out there ready to snap at your heals you where the first but you will not be the last.

  • Guest

    I’m also a power seller who started their whole business on Ebay 4 years ago, and have now started to build my business online in other areas.

    I agree with what all the other sellers are saying here about the increased fees over the past 12 months. I even have attended in Australia Sellers meetings with Ebay staff to get feedback from us… but obviously to no avail.

    Just like everything else with our current financial crisis, Ebay execs have decided that they can bleed a lot more profits out of us especially when you combine the fees and chargers with PayPal as well. With Australia

  • http://trainsforyou.com Anthony Chambers

    Duch auction to go soon on ebay Aus, not very happy as its a good way to sell low value mult quantity, i know there are faults with it,
    Anthony Selling from Australia, Im sending my customers to OZtion the other australian site.

    • http://www.netmagellan.com/ Ash Nallawalla

      Give Trading Post a try.

  • http://www.scottsbusinesscardholders.com swoodproducts

    I left over a year ago.
    Too much change for the negative to fast.
    Had a domain name already so I started selling off of that.
    www.swoodproducts.com
    Thanks for the motivation fleabay

  • Guest

    DSR’s = punishment for being a GOOD SELLER for many years!

  • Don Lokke

    Ebay is what happens when administrators with no marketing experience and the basic belief that retailers are ripoff artists administrate a golden marketplace out of existence.

    They are not building their brand… They are milking it.

    I will hate to see it all crash, what a waste to lose what was great about eBay, Paypal and Half.com.

    Obit: It was either greed or consumer protectionist extremism but they didn’t understand the market they administered and they didn’t really care about their sellers.

    • Guest

      I agree with you 110%. Ebay is what happens when you put 25 year old kids in charge of the business (just guessing, but it sounds viable to me).

      I have not gone back there now for about a year, but in the past have spent hundreds of thousands of dollars, including buying real estate. Ebay has become an online dept store for junk. RIP.

  • http://www.baconsdozen.co.uk Baconsdozen

    Clearing some old shop stock at 99p reserve recently I was amazed to see how the ebay and poopal fees ate into the costs.
    I’ve just about finished clearing,then its back to ebid and ecrater for me,both now seem creditable alternatives to the blood suckers at ebay.
    I’m glad my own site http:www.baconsdozen.co.uk still attracts the majority of my customers,long gone are the days when ebay was a worthwhile venue for expensive items.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

      • Guest

        One of the attributes, of the capitalist system, is that you can always stop doing business with whomever you wish! If you don’t like eBAY then stop doing business with them! Whining and complaining does not affect a corporations pocketbook. If a corporations bottom line is jeopardized then that is something that could have the potential influence for change. If they don’t or won’t respond to the shrinking numbers of sellers, then they will, just like many companies before them, be forced to just 1go away. The FTC is not going to have a sentilla’s worth of influence over eBay.

  • http://www.ahugelist.com A Huge List

    The changes that SHOULD have been introduced:

    #1 a reduction of their outrageous fees

    #2 a FAIR feedback system

    #3 staff that actually look into reports (I know of someone who reported a seller for a whole month for no less than THREE breaches of ebays rules per listing – yet not one listing was removed)

    #4 real support – not copy and paste answers

    #5 a “general” email address and PHONE NUMBER as an alternative to the site contact form – many times my issue has not been covered or there is not enough space provided and as I pay them I wish for a direct form of contact – I have paid them enough in fees to hire the extra staff lol

    I have slowly moved my business away from ebay and will be done with them by the end of this year – not one of those “New Changes” impress me!

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

  • Guest

    I’m surprised nobody picked up on the BIGGEST change which is the most insideous for sellers, and buried in the fine print. That is that eBay is now DEMANDING that all sellers change their terms from FOB shipping point to FOB delivered. Now insurance, tracking, proof of delivery, the whole nine yards is the problem of the seller.
    That’s NOT how most places do business.

  • http://www.selltoronto.com Mike

    I am a powerseller yet eBay is my last recourse for selling. Why should sellers give them upto %15 of the selling price???

    Thank goodness for their sister business kijiji and craigslist.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

  • http://www.TheCrazedCollector.com David Perkins

    Change with no meaningful backing is what we have. Recently there was a Political party that swept through an election on the promise of Change. A “little” change in my pocket is all I’ll have left after they get done “re-distributing the wealth!”

    That’s about how I view e-Bay and all their FEES! They, in their ivory towers, have absolutely no basis in fact how rough it is to be “Joe Seller” and have to do ALL of the work.

    Not only do I have to go find the stuff to sell, I do all the advertising, creating the copy to sell it, paying eBay’s exorbitant fees to make the sale and then they want me to be responsible for making sure that the customer gets the item? Be REAL!

    I read their hype that I can have the post office pick up the packages at my home after I pay them (eBay) for a label. I have my doubts about that procedure based on the “20 question process” I’m always put through at my post office regarding whether there’s anything hazardous, potentially explosive, etc… in the package! I must look like a terrorist or something. Oh yes, I forgot, I’m a Retired Military person and by definition of the Now In Power Homeland Insecurity department… I am a POTENTIAL Terrorist! Maybe that’s why the post office asks so many questions…

    I am so fed up with eBay and all their “High Handed” rules that I’ve given up totally selling there. When I was doing my taxes this year, I had a REAL eye opener… My spread sheet shows the Gross sale income and then all the reductions to give me the Net income that I was able to keep. After the HUGE amounts in seller fees, final value fees, pay pal fees and shipping… and the actual cost of the item… I had very little actual profit! It’s not as pretty as it might seem (from eBay’s pretty picture.)

    Sincerely,

    David

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. I need these ASAP.

      Thank you

      Richard Lewis

    • Guest

      A good friend of mine stopped selling on ebay a year ago with a headache and being fleeced by ebay. He started his on website (its not hard now adays with self build it sites) worked hard and spent some time at it and now profits are way up. Myself i buy on ebay for a deal to resell (poor sellers) but I would never sell, those fees are a sick joke like ebay is, and the buyers you get complain ten times as often. Something better than ebay will come along, it has to and and it will blow them out of the water, there is a big market for change. To bad Yahoo walked away when thay did, thay would clean big time today. Complain to the bbb.

      Sincerely,

      Nakia

    • Guest

      Why do people like you have to blame and ignorantly compare everything that is not right with this world, with the change of government in Washington, that the MAJORITY of the US Electorate voted for? Don’t be so full of yourself! Think Tim McVeigh and those that fueled his anger towards the US Government. Do you think that the Postal Guidlines just took effect on January 20th? Stupidity is not an excuse for failure!

    • http://homebusinesshints.com Chuck Anthony

      IMO, politicizing eBay is not the answer. Sorry David, your argument doesn’t hold water. While I agree with you on certan points politically, ebay is beholden to shareholders primarily. The same way Wal-Mart is beholden to theirs. I use Wal-Mart because they are representative of where the U.S. is headed right now; down the path of socialism and I’m afraid, David, that’s not exactly what you fought for in the Military. (And by the way, thank you!) But it’s what the people voted in. When the people see the result in 4-8 years, the pendulum may swing the other way, or in a different way. Don’t be surprised to see a third party emerge as a powerful voice. This can potentially happen through difficult times and history has proven that.

      Regarding eBay itself. I believe the seller should bear the brunt of responsibility. Buyers will ALWAYS have control and that’s just the way it is–ask Wal-Mart.

      Mad about eBay fees? Well, if you take your eBay business seriously and it sounds like you do, incorporate your business if you haven’t already. The Government has plenty of perks just waiting to help you offset your business expense.

      As far as all of the eBay malcontents I see here; that’s fine, they need to speak up. Not happy? Fine, go elsewhere. It’s called healthy competition and it’s the American way. Just know the arena you’re playing in. The fact remains that eBay, whether you like it or not, is examplery of Corporate America. Will they disappear because a groundswell of “customers” are angry? Hell no!

  • http://www.etgiftstore.com Anne

    It’s all about the money with eBay. They want it all. They take the seller fee’s and then send the buyers elsewhere with their click-through advertising. They are competing directly with their sellers. A good business model? I think NOT.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. I need these ASAP.

      Thank you

      Richard Lewis

    • Andrew

      Just like you said, Anne, the other day I realised that it’s a bit odd that ebay has so much advertising leading off their site. Surely it would make more sense to ditch the advertising (since they’re already making money from the item listings) and keep as much traffic on the site as possible to increase sales for the sellers.

  • Office Politics

    E-Bay is what happens you all that is left is the office political hacks that eliminated all those who had good ideas. All the smart talent left or were forced out by noncontributing, political survivors of the office place.

  • Lare

    …leaving eBay, sellers that is, for them to realize they are hurting their own business with all the comments above. I don’t buy there any more and quit selling two years ago. Won’t go back for any reason.

    eBay is on the cutting edge of disaster.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. I need these ASAP.

      Thank you

      Richard Lewis

  • suezsie

    Wow, all the sellers are complaining, but still selling.

    Maybe all the unhappy sellers should ban together and voice your complalints to ebay as a whole….maybe then Ebay will listen.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. I need these ASAP.

      Thank you

      Richard Lewis

  • Guest

    Ebay sucks bad. I sold a store return item and said “store return” on the listing, and put pics of actual item, and said “no refunds” and item is being sold “as is”. And the seller opened a dispute because the item had a scratch on it!!! Ebay wouldn’t even listen to me, review my listing or anything. Instead they went to paypal (their company by the way) and automatically took the guy’s money out and gave it to him, after freezing my paypal for 2 weeks they finally gave it back to me. Then when they freeze your paypal, you can’t receive any money, yet you are still able to spend it on ebay? BS
    That was last month, now this month they just suspended my account for 14 days because someone who lives in the same apartment building bid on a watch I was selling, and they say I was shilling the price by having a friend increase the bidding by bidding on my item. Doesn’t it occur that perhaps theres over 100 units in my apartment building and someone else living here may use ebay too??? When I buy on ebay to buy thing, I too look for sellers in my home town or state, will I get them suspended if I bid on there stuff too? I have no idea who bid on my watch, they just had the same shipping address so I was accused and sentenced. Like the other sellers said, ebay will not return my emails and only send back copy and pasted pieces of guidelines and rules I supposedly broke. I too have grown to hate ebay.
    Many things I sell, I start at only 1 cent, and did you know ebay charges me a 15 cent final fee for 1 cent items? In fact, ebay charges a fee to list, a final fee, and then paypal (the same company) charges a money transfer money fee for transferring the money from ebay to paypal, and then another fee to send the money to your bank account. That’s 4 fees on each item, even one cent items!!!
    Go to hell ebay.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

  • Mac Boy

    Have been a seller since 1999 – Now, between e-Bay and the
    USPS rate hikes …. I’ve become a Non-Profit seller … E-Bay is
    now my biggest Tax loss write-off.

    I provided e-Bay with Proofs of delivery, PO receipts & photos,
    and because of a whiner-buyer, they ignored me and took the
    money out of my Pay-Pal & gave it to the loser buyer …. and NO recourse, due to the “new” pollitically correct rule of NO negative feedback for buyers ….

    See Ya E-Bay ……. Hello CraigsList!

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

    • Irene

      I too am getting resdy to close my stuff out on e bay,I found a new auction site not sure if you have heard of them they are called wagglepop no listin fees or final value fees for a year if you start selling after a year it is 29.00 a year everything included for a store , check it out and red for yourself.Here is the link
      http://www.wagglepop.com
      Try it
      Irene

  • BJ

    eBay never makes any changes unless it is in the best interest of eBay. This is unfortunate because the way they BUILT their business was by being in service to the eBay community. When stock prices and CEO bonuses became more important than sellers and buyers wants and needs, that’s when the business shifted dramatically.

    Here’s an interesting story about John Donahoe’s 2008 compensation, comparing it with the AIG bonuses. Seems the same to me!

    http://retailindustry.about.com/od/2009usretailanalysis/a/aigretailceopay.htm

    It would take an extremely enlightened leader to take eBay back to its former glory. It might happen, but it’s doubtful. The good news, though, is that someone will invent something to take its place soon. That’s the American way!

  • http://www.dicebay.co.uk Guest

    Unless an Ebay announcements headlines with ‘Huge reduction is Sellers Fees’ I don’t bother to read the rest. I have long since lost interest.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

  • Guest

    Yet more changes for sellers!

    “Sellers are responsible for their items until they arrive safely in the buyer’s hands. ‘Where’s my stuff?’ is one of the most common buyer questions,”

    We update all our listings with the dispatch details AND send an email to our buyers informing them a) their item was shipped and b) how long wait for receipt depending on their location.

    Yet we still get emails 7 days after shipping items to worldwide destinations wanting to know when stuff was shipped, when they’ve already been informed to allow at least 21 days!

    What makes eBay think the buyers will look up the information when they can simply ask the question?

    When they started to lose long term sellers, they suddenly put 99p free listings on – now, there is so much junk on there being relisted, the place is swamped.

    We closed our shop where we had over 450 items listed at any one time and could list for 3 pence each time. Now, we have our own website and online shop and use eBay to advertise our own business. We use their 99p free listings with less than 100 items on the site now – do the math!!!

    No wonder it’s known as “fee bay”

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

  • http://www.lightenupbikes.com Scott

    I presently have and ebay Prostore but I’m working on a new web site hosted by Network solutions. When it launches it’s buh-bye ebay. I’m getting a FAR better product at HALF THE COST. Ebay will be used to move cheap “yard sale” type items and to drive buyers to my site where I earn double the profits or more and I don’t have to compete with other (sometimes undercutting) sellers on my web presence. No-brainer.

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

      • Guest

        Hi Richard

        I live in the Uk and we be glad to give evidence against ebay and paypal.
        They are breaking all financial codes with freezinf funds for months with no customer support

        Regards
        mms

  • Guest

    “Call eBay”! You must be kidding. Their telephone number is burried so deep (where the heck is it?) that even a Private Eye could not find it. And, PayPal……….is simply corrupt. They still owe me $36.11, and will not send me a check. I used to send money orders to sellers, but that is not allowed. Wow! What a business model. I will not be buying anything off eBay, again. eBay is a bad coorporate citizen!!! Talk about corporate greed!!! No wonder the US is going down the tube……….

    • Richard Lewis

      I am sending aletter of eBay users complaints to all Attorney Generals in the Country State by State. However, I need your experiences, names, address (include State only if you wish), your email address, and your permission to use your experience story. I will place all your names on a petition to forward to the Federal Trade Commission to bring about an investigation of the abuses of eBay and Paypal. This must be a joint effort of the masses, alone we have no power. I need these ASAP.

      Thank you

      Richard Lewis

      • connie campbell

        When selling on ebay I always write under my Shipping instructions. “Please insure, otherwise if you don’t I am not responsible for the item after it leaves my hands”. Well, doing that gives you a negative feedback, a couple negative feedbacks get you a 30 days suspension for Non Performance. So what you say in your instructions does not hold water with anyone. You are responsible and Pal Pal also gives them their money back. What a way to run a business. Why put instructions in at all, no one needs to go by them. Bad business ethics!!!

        • Guest _ imagine*games

          Absolutely true. “Not responsible for uninsured packages” doesn’t mean dick to a buyer. If someone wants to buy an item from me (no additional shipping options like ins. or tracking), then receive it, then be a douche and file a fraudulent claim with PayPal, PayPal is like “oh, here you go! Here’s your money back, here’s a free whatzit, and here’s your chance to leave one negative feedback and ruin someone’s 100% rating. Have fun!” Don’t say that’s not the way it works, because it’s happened to me many times (on eBay since ’02). Buyers know this, as well.
          I despise eBay but let’s face it; no other online auction site has the traffic, and probably never will. Once your business becomes a verb (Google, eBay, Craigs List), there’s a good chance you have a solid footing. Do I still sell on eBay? Every week. Do I like it? Double-edged sword, to be sure, but whining about it fixes nothing. I don’t like paying the electric bill either, but…you know?

    • Guest

      Paypal has owed me $200. for almost a year and half, and still won’t give it to me. Or should I say, they’ve given it to me alright (the shaft), but just not what is owed me. Bunch of con artist if you ask me! And ePay isn’t any better. ePay is all fluff and BS, and has no intention of helping sellers. I guarantee you that even if they implement a phone complaint service, it will be understaffed and non-effective, just as Paypal already is. I’ve had buyers out right lie to get out of paying for something even though I provided PROOF I was right, but it didn’t make any difference. Add another few hundred to my losses from both these companies. What a joke!

      I’ve been using other auction sites plus my own web sites, and haven’t had any problems like ePay. They can initiate all the ‘new and improved’ features they want, they are STILL ripping sellers off and could care less about their sellers – that is, unless you’re HP, Dell or some other billion $$$ company liquidating old inventory. It’s all about money with ePay, not people. The sooner everyone realizes that, the sooner ePay will go belly up and sellers will migrate to other more seller-friendly auction sites.

    • Guest

      PP has owed me over $100 for EIGHT years. I cannot get it from them. I cannot spend it. PP does not even honor their terms of service and turn it over to the state so I can get it from the state.

  • Guest Derek Adamson

    I have, in my life come across plenty of people who cannot resist tinkering with things, even if they are working OK.

    Generally, when they have stopped tinkering, things tend not to work too well.

    • Guest

      I hate to tell you this, but ebay is EXTREMELY broken where seller support is concerned!!!

  • http://www.durashopping.com Guest

    Ebay needs to make changes. But Ebay dont want to make the changes it needs to make. I quit ebay and it will take alot more than that before I go back to ebay. I now have my own website where I sell my products and Amazon products, that means I also make money off other peoples auctions. Plus I can list all the products of my own that I want, (I do not have to list them with Amazon) I just put them up on my own website. I can also put all the affiliate links banners and digital products that I want on MY webpage and I get paid for it not Ebay. I have my own domain name so Iam building my own brand name and customer base. It was a turnkey website setup and ready to go when I started it, but with the online editor you get with it you dont need to know HTML or any programing to add your own products,banners, affiliate links, or digital products. I can change the site to look anyway I want its very easy to do. And I offer my costomers Free online games,news ,weather, sports and more. All for $20 a month. Why pay Ebays fees when you can have all of this and amazon will pay you to sell other peoples poducts along side yours , and you dont have to list anything on amazon if you dont want to? If you also want to do this- just click this link…. http://www.durashopping.com/new

  • http://www.GratefulDeadSunglasses.com moreyn kamenir

    I don’t see a single point being addressed that is on the original list from LAST YEAR’S sellers grievances. We all did a mass exit from eBay about a year ago. I think they may be feeling the pinch but can’t figure out which salve to use. The idiots.

    None of the ‘new changes’ will make it affordable to list a product and the new comunication improvements also mention that they will be implemented ‘according to the company’…so even that may never happen or happen differently than they’re saying here.

    More double-talk designed much like our Republican parties gobble-d-gook nonsense designed to excite, while never addressing any of our actual concerns.

    Personally I think they’re making the shopping experience more confusing for the buyer with all the extra explanation pages. Hopefully they’ll allow them to be turned off if a buyer wishes…They are proving to me (at least) with their comparison garbage that the plan all along has been to move towards an Amazon set up.

    For people like me, who’s items are rare Amazon is almost impossible to sell from in a cost effective manner for the little seller just like eBay is becoming.

    My website, http://www.UncleJeffreysRoadsideCircus.com is doing well without eBay. People are able to find me just fine. Don’t miss you much eBay!

    • Michael

      Seems to me you are missing a wide world of idiots , socialists , greed mongers , tax cheats , loons and radicals when you do not mention the Democratic party in your misguided remarks about the Republicans. Go educate yourself grandpaw , quit getting all your news from NBC , CBS and CNN.

      • Guest

        It is simply crazy to comment on one party or the other when the subject is ebay. They are all crooks on both sides and the reason we are all losing money. Forget politics for the moment and think about the subject at hand. If you want to talk politics then at least tell us how we can get rid of both parties.

        • Guest

          The answer is simple. To get rid of both parties, to once again enjoy a Free Enterprise system and to be able to buy and sell freely in a good economy, all you have to do is vote Libertarian.

          • Guest

            Politicians are politicians because they are NOT QUALIFIED to hold a REAL JOB!

            That is true of ALL politicians, even President Obama.

            Ex-President Reagan had it right when he said that if anyone in government was QUALIFIED to work elsewhere that businesses would hire them away from their government jobs. That means that NO ONE IN GOVERNMENT is QUALIFIED to work in ANY company anywhere and means ALL government employees are LAZY BLOODSUCKING LOSERS.

  • http://hughzebeezlaughs.blogspot.com Hughze

    Ebay can change its pages all it likes. The sellers are not coming back until the fees are reduced drastically. Ebay might as well quit ignoring that fact and do it.

    • http://hauntedthings.synthasite.com Guest

      I hate ebay. Insane fees, no seller support. The customer is NOT always right. I stopped selling on ebay a few years ago and will not return. Try http://blujay.com instead. Totally free marketplace that’s easy to use.

  • Guest

    Ebay lost its steam when they got greedy and didn’t allow you to link your webpage to Your Listing, then drove up the price of listings. They suck now, the restrictions are insane and they do not help their sellers. If Ebay has any chance to make a come back they have to step bak in time about 8 years ago. For a republican that runs it they sure dont allow free market!

    I hope google launches an auction site!

    to Ebay
    Content (sellers) = buyers = profits for you and me.
    Stop being greedy!
    John
    www.ThePleasureEden.com

  • Guest Mary

    These are non-effective changes for the selelrs, they may be NICE but they are NOT seller incentives or working FOR THE SELLER … ebay has lost touch with the importance of supporting the sellers. Do you, ebay, know how many lousey buyers there are out there & you leave the seller no recourse in dealing with them AT ALL!!! You would have NO business without the SELLERS & you can’t seem to absorb this. Your reply to this statement is ALWAYS without buyers there would be no sellers … get it thru your heads once & for all … NO SELLERS NO BUYERS NO EBAY!!!!! PERIOD!!!

    Get your head out of the sand & reduce your ridiculous fees, buyer one-sidedness & your ridiculous STAR system for feedback … SUPPORT YOUR SELLERS …

    • MMS

      Yes I agree with Mary very much so

      Ebay reflects too much correspondance with paypal within their dispute resolution systems and of course think Paypal is in charge of Ebay as they have no customer response skills whats so ever in this I say the customer is always right especially if you are a buyer not a seller. There are many fraudsters who operate in the realms of ebay and they are Buyers and Paypal – Ebay & (Paypal)is one of them.

      Ebay seems to be paypal run and mainly support the buyers only and not the sellers who have lost their goods,money and time with paypal limitations and disputes to the sellers account.All this pure hassle should not happen as I would like to see the complaints progress and disputes changed in a different way so your account does not get frozen as this can happen for many months untill being resolved.

      Another point to state is that Ebay owns paypal and Ebay should take an interest on the Sellers points of view more and not only the buyers in which 90% works in their favour all the time.
      I myself and others past have had alot of problems with paypal who cannot operate properly in the uk or usa.

      They are based in dublin Ireland and employ people who cannot speak the Queens Language English even the Irish girls there dont get the point and understand their own rules, thats if you dont get a call centre in the philippines – you might aswell talk to a wall.

      Please note you cannot talk to a manager or a supervisor or even a Director does not exist in Ireland or at either company as they do not care about their Sellers they even state this as they dont have any customer communication skills in their operations.

      It seems if you sell a high value ebay items paypal freezes your account so you cannot go through with the purchase with the buyer as anyone knows when the funds are cleared you receive the item. In this case with paypal you send the goods and loose your money as the buyer has issued a chargeback from their creditcard and yes you loose everything and double paypal charges appear.

      Hey Paypal and Ebay these procedures has to stop if you want to progress your core businesses as if you loose sellers you have no ebay and these days businesses do not last forever.

      Yours Truly
      mms

  • Blushing Rose Boutique Feedsack Fantasy

    Over priced, non-supportive to sellers, feedback support buyers not sellers. I agree with previous author, NO sellers, NO buyers, NO ebay.
    You are not getting the message, or else you are ignoring millions of former ebay sellers/present sellers about how you have hurt the business they bring to ebay. Without the sellers you are nothing ebay.

    We are having a HUGE SALE on our website, pop over & enjoy real customer oriented business(es).

    www.blushingroseboutique.com
    www.feedsack.biz

  • Guest

    Sorry, but when eBay makes a change in policy it is done for one reason and one reason only, with no thought or regard for sellers or how the change will affect the usability of the site.

    Whether good or bad, changes are made to increase eBays’ profit. Nothing more and nothing less.

  • Guest

    They can put all the lipstick they want on the PIG, it will still be a PIG No offense to Sara Pailin! But Ebay and their policies SUCK.
    Use ither alternatives to sell, focus on building your own site so you can keep your profits. Ebay is the new Gistapo of the 21st century.
    Search Youtube: “ebay sucks”

  • http://www.boxesandbags.com Guest

    I used to sell quite a bit of inventory on e bay and I was forced to quit due to all the fee’s, extra fee this, extra fee that. If you buy quality products to resell at a lower cost like we do its impossible to use e bay and make any money but e bay always makes money that is the way the system tumbles. If you want shipping and packaging supplies do not go to eBay try someone who wants to see their customers save more money and not spend more money. We are at www.gbepackaging.com and we sell to thousands of e-Bay sellers and we hear nothing but complaints about E-Bays ever increasing fee structure.

  • Guest

    Ebay’s greedy ways it has been their demise.
    It is people like this & AIG that have screwed up the reputation of the United States.
    Ebay

  • Guest

    After adding together all related ebay auction costs such as listing fees, final fees and other fees including paypal, I have realized that it costs me around 33% in commissions to them. The most any other real auctions usually charge is around 5%-10% commission. I wonder why their fees are so expensive especially for items in the $10-$20 range. It’s a good thing that most of my sales no longer come from ebay but from my website mostly with the help of google adwords and other referring ad websites.

  • Michael

    eBay’s sellers fees have driven me away. If you want to enjoy some great prices and EXCEPTIONAL service visit me at www.gpsnavpro.com. We sell directly from the manufacturer to you. All warranties are intact and we have a 14 day return policy if you are dissatisfied for ANY reason with your purchase , NO questions asked.

  • http://newbieservices.com/ Newbie Services

    Make all your bosses happy, the people that keep you in business and the business makes more money.

    In this case Ebay’s bosses are the SELLERS and the buyers

    Screwing sellers is like screwing your sales force in business

    Rick

  • http://www.ecrater.com PLEASE!

    Catch a clue and wake up people!!!!

    Ebay DOESN’T WANT YOU cluttering their site anymore!

    It’s so blatantly obvious and has been for several YEARS now, why do people not see this?

    What business — in their right mind — would ABUSE and DRIVE the very people who PAY THEM away?

    Even after they were BEAT UP BADLY by the press a few months ago, the press defining and outlining their incompetence and FAILURE and they suddenly said they didn’t “want to be another Amazon”, but it’s EXACTLY what they are STILL moving towards. Can’t you see this?

    My gawd, I started in 1998 and am sooooooo glad I left ebay nearly two years ago. I was beginning to majorly stress over those idiots and the DUMBEST part was that I was PAYING THEM for it!

    It’s truly baffling to me that ANYONE would pay those complete imbeciles for the abuse that their serving up and cramming down your throats.

    Ebay is NOT going back to “the good ol’ days”… EVER… wtf are you waiting for? How many more YEARS are you going to put up with this BS, PAY them for it and keep thinking things are going to change if you post your endless complaints (in response to ebay’s endless ways of screwing you) on these boards?

    Stop complaining and DO something! You’re wasting valuable living time that you will never get back!

    • outworldarts

      You are so right! I was lucky until this year. I only use ebay to sell old stuff from my attic.

  • outworldarts

    Ebay has made too many huge errors to regain any type of creditbility. In the past they have allowed sellers to rip-off buyers for hundreds of thousands of dollars. The rules are now stacked in the buyers’ favors. That’s not working either. And as always, the famous ebay feedback system is simply a forum for disgruntled drunks to get out their little drunken aggressions! Ebay customer support is has always been worthless, but somehow they’ve managed to make it worse. I’m assuming these are unpaid volunteers.

  • http://www.thecosmicmerchant.com Starr

    I simply refuse to keep getting stiffed by having to pay three different fees for one listing. It’s just not good business.

    I also resent the prompts telling me that my shipping cost is too high, when my shipping costs are perfectly reasonable considering how much UPS and USPS are now costing us sellers to do business. It recently cost me over $8 to ship a light little package across the country, and I had gotten a prompt that my $9 ship fee was too high! Enough already!

    Finally, I am sick and tired of all the eBay cheapie buyers who want to get the Hope Diamond for a buck …. I’m so over eBay already.

    Bye!

    P.S. Now have my own web store, which is working out great:
    http://www.TheCosmicMerchant.com. Stop by anytime!

  • Guest

    As long as ebay has the sellers they will have buyers. If the sellers would list items on the free sites and a few – very few items on ebay. They would be able to lead them to the free sites for the bulk of their items at ebays expense. Yes I know many are doing it now, but very few explain how or why.

    Example – you have 1000 items. List 950 on a free site and 50 on ebay. When you make a sale at ebay, even if at a loss use it as your oportunity to move that customer to your free site to buy in the future. Also a way to build your new website. Use ebay the way they have used you for years. Cheaper than paying for all the advertising, search engine and directory fees.

    Use a free online payment service like RME as opposed to paypal if you really want to break it off in them. Grab your list of buyers for the past 12 months from paypal and use it as an email list to promote. www.revolutionmoneyexchange.com is RME Totally free to use for online payments.

    Uses sites like www.ecrater.com and www.blujay.com until you can afford to set-up your own site. That also allows you more exposure and a larger mailing list. The free sites are great when they are up and running but not without problems of their own. Bonanzle is out there but not very effective. You might also look at www.webstore.com Take a look at V-store. There are many there if you just look. Promote with kijiji, oddle and craigslist. Join groups and do blogs. Ebay is no longer king! Take charge of your life instead of letting them take charge of you.

    • PM

      Well What can you say that has not been said all ready…
      Ebay is a Profiteering Gluten, I still buy some things
      But I dont sell any more

    • http://www.xxxmsbhavin.com xxxmsbhavin

      I so agree with your thinking and not eBay’s.

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