WebProNews

Correct.  Only Billing services can be dealt with over the phone(After a 20-30min wait).  Only wowaccountadmin@blizzard.com can deal with Account related issues such as bans and what not.  Personally, I've had a character stolen.  I reported this, regained control of my account and for whatever reason, I was never rewarded back my character.  I've been unable to speak to a human relating this issue.  I keep getting a genric e-mail with the same exact text copy and pasted from different GMs.  I suspect customer support can actually do ANYTHING, if they even wanted to.(i'm assuming they don't give a s#it)