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My account was placed on a 3 hour suspension because of language useage in GUILDCHAT...I was reported AS A JOKE by one of my guildmates for cussing durring a raid and blizzard suspended my account...even after the individual told the guy several times it was a joke and didn't even think you could be suspended for cussing in raid chat.

I logged into another account to discuss this issue with a GM and was told by the GM "You need to log into the account that is suspended to discuss questions and details pertaining to that account, we cannot assist you unless you are logged into the account in question"

apparently the logic behind trying to log into an account that cannot be logged into missed this guy...so I said screw it and went out and got some cocktails that night instead of messing with it anymore. 

I tried to log in the next day and my account had been banned because of security reasons.  as well as my friends account that I logged in to in order to talk to a GM.  Apparently we have been banned because we are sharing an account in order to exploit the game is the reason we have been given.

Blizzard's AA department takes at least 24 hours to return emails and there is no way to contact them by phone that I have been able to find.  I have tried to reason with these people in every way possible yet they seem hell bent on just sending me canned/automated responses to my emails instead of actually looking at the situation.

the lack of phone support or even an IM support is the most absurd thing I have ever heard of...especially when the delay from email support is 24 hours or more.

I've had this game, paid my monthly bill, and played it just fine since November of 2004...at $15 a month for 42 months that comes out to $630 and for that price I cannot even get 2 minutes of someones time on the phone...its completely absurd