WebProNews

"I'd like to let you know exactly what happened. First off, nothing you did on the account was objectionable; this was an error on our part, and I apologize for the inconvenience it caused. As part of our aggressive efforts to protect the quality of the game experience for all players, we monitor our realms and regularly take strong action against accounts that are used to exploit game elements or spam other players with website ads. In this isolated occurrence, the account you were playing on was mistakenly identified as such."

If they had IM or phone contacts, I could have told them this earlier. A veteran WoW player assured me I would hear back from the company, and he was right.

If it's true that Blizzard's parent Vivendi ended the phone support that could have helped fix this, shame on them.