WebProNews

Never have seen this problem with my accounts.  btw, I put the game on the shelf 6 months ago with 2 70's all epic. 

One thing that could be suspicious is that you said you had created several characters and "we" were putting them through thier paces.  Were you the only person playing?  The number of recently created characters vs playtime could raise a flag or 2 if they were out of balance.  Leveling services and gold farming services are huge now adays.  Blizzard takes those issues very seriously.

Also, I gotta ask...why "research" a game that has been out for the better part of 3 years? 

On the other hand of customer service, blizz's gm's are the best customer service I have ever ran into....albeit a little slow, but nonetheless very effective.