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I understand what you're saying, but I've worked in a call center, worn the headset, listened to people, solved problems to whatever degree of empowerment I've been able to use.

In this issue with Blizzard, I would cheerfully engage in IM with someone who could help me. They don't offer it. They offer one solitary method of contact for this ludicrous closure issue: email.

So you think the telephone is outdated for customer contact? Fine, but you miss the human equation a competent and trained customer service rep fulfills.

Blizzard has no problem servicing billing and technical questions by phone, so Blizzard president Mike Morhaime obviously understands its value.

I've been wrongfully treated by Blizzard and I want to communicate this to someone. In their email, Blizzard threatens to delete your messages if you email them too many times about the same topic.

With this being my only contact option, then yes, I'll take the antiquated telephone as a choice.

Blizzard isn't some garage startup. 10 million players, $15 a month to play. Do the math. They've chosen to cost cut here, and I'm the one bleeding from it. And I'm not the only one, apparently.