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I have had the exact identical problem as you, David and am frustrated by the results.  I am a 36 yr old CPA who has casually played the game for 3 years.  I got the same "exploitation" message over the weekend and have been banned.  There is no way I have exploited the game as I play conservatively. 

I called the 1-800-59blizz number and was told that I had to submit an e-mail for an "investigation" to begin.  I too ran the anti-spam/anti-virus scans and found no keyloggers, etc. on my system.  I've paid blizzard hundreds of dollars and they can't even give me a human to talk to resolve.  I was also told I would continue to be billed during the suspension. 

P.S. I came across your webpage as I tried to google "warcraft account adminstration phone number" :)