WebProNews

So did it occur to you to check the WoW site and see if there was a phone number listed for live support. Took me less then 2 minutes to locate a number:

Billing & Account Services
Phone Support - 1 (800) 59-BLIZZARD
Live Representatives Available Mon-Fri, 8am to 8pm PST
here a link to that information (there are probably other places to find this as well):

http://forums.worldofwarcraft.com/thread.html?topicId=3773308319&sid=1

Now you seem like an intelligent person. Heck, you're a staff writer for a website that covers technology. Why was it so hard to find a phone number?  Are you to lazy or have you no skills at searching for information?

And is using the email service to resolve a problem really that bad? I've had to use it and got response quickly and my problem resolved without any problems at all. All within 2 days. And that was for a hacked account.

So, maybe next time check for the information before you spout off about bad service so you don't come off as a complete moron.