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Alibaba Wants To Help US Small Businesses Sell More In China

Alibaba Group founder and Executive Chairman Jack Ma wrote an article for The Wall Street Journal in which he talked about the company’s strategy for the U.S. market. According to him, it’s “simple and clear” in that it wants to help U.S. entrepreneurs and small business owners, as well as businesses of all sizes, sell goods to a growing Chinese …

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SpaceX Has Filed to Begin Testing Its Satellite Internet Project

Back in January, SpaceX founder Elon Musk announced his intentions to build a satellite network that would provide high-speed internet from space. Now, he’s apparently making moves to begin testing said plans. The Washington Post reports that Musk has asked the US government for permission to begin testing his satellite internet venture. The request was made in a Federal Communications …

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Your Customers Want More Of This From Your Business

Personalization. Consumers want offers from businesses to be more personalized. The question is: are you doing your part? And to what degree? Are you making efforts to ensure your offers are highly personalized for your potential customers? What are your most effective personalization methods and/or channels? Discuss. Consumers want more relevant offers, but they’re also not really into being tracked, …

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Mobile Email Revenue Hit A New Record This Year

Mobile email revenue reached a new record in the first quarter of 2015, a new study from Yesmail finds. While it’s no surprise that mobile email revenue would continue to climb along with mobile usage in general, it’s interesting that it climbed quarter-over-quarter in Q1, following the holiday season which has historically seen declines due to seasonality. According to the …

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Apple Pay Gets Discover, Square, UK Launch [WWDC]

As you may know, Apple unveiled iOS 9 today, and that includes some updates to Apple Pay. For one, Discover will come on board starting in the fall, at which point Apple Pay will work with all major credit card networks. Also coming on board is Square, which will launch a new reader that accepts Apple Pay. Next month, Apple …

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Facebook Offers Place Tips To U.S. Small Businesses

You know how Facebook has been doing a lot of things that cater to small businesses lately? That continues as the company starts to roll out a major way for brick-and-mortars to get relevant content in front of potential customers. Facebook announced that it’s expanding Place Tips support to SMBs across the United States. This enables customers to better engage …

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Yelp Is Looking For Small Business Owners To Offer Advice

Yelp put out an announcement calling for small business owners to volunteer for its Small Biz Advisory Council. Specifically, they’re looking for Yelp aficionados who wish to act as representatives for business owners around the world and share insights with Yelp execs. Yelp manager of local business outreach Rosie Akenhead writes: Every year, Yelp selects a diverse group of people …

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Google Starts Showing iOS App Content In Search Results

Last week, Google revealed that it’s starting to index content from iOS apps as it has been doing for Android. The appearance of such content is rolling out this week, the company said on Thursday. iOS users will start seeing in-app content from Google’s initial partners in search results when using the Google app or in Chrome for iPhone and …

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Study Looks At Pressure On Business Leaders To Meet Rising Customer Expectations

A study out from Lithium Technologies reveals that 42% of business leaders claim that consumers shame them on social media. This is based on a Harris Poll in April and Mayamong 300 corporate execs who work at companies with revenue of $1 billion or more. 82% of these executives, who are VP level and higher, say their customers have higher …

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Workplace Communication App Slack Gets Major Android Update

Slack, a team communication tool, which is quickly gaining popularity and reportedly drawing acquisition interest from a variety of companies, just launched a major update to its somewhat lackluster Android app. The experience has been completely redesigned, and they’ve made efforts to speed it up to address a common complaint about slowness within the app. The design has eliminated its …

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This Facebook Feature Could Help Businesses Get Better At Customer Service

Facebook has a new customer service feature for businesses pages, which would enable them to serve a canned response to users who send them messages. Early comments about the feature are pretty positive, and it’s not hard to see why it would be well received given that response times are notoriously poor on social media. TechCrunch reports on the feature, …

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Google Gives Marketers Advice On Reaching Customers In The Moment

Google just launched a new website called Micro-Moments aimed at providing insights (both qualitative and quantitative) for marketers to better help them understand consumer behavior and its implications as mobile usage continues to grow and change how people interact with businesses online. Google says it has seen a 20% increase in mobile’s share of online sessions across the web in …

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