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Brand Disconnects in Marketing Content

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I just ordered a cup of tea from Starbucks, which is running a series called "The Way I See It", which is a bunch of idealistic quotes from various sources.

The Way I See It #193 was from a musician named Dan Zanes. The quote was

Let’s imagine a 21st century America where families, friends and neighbors gather together at the end of each day in parks and town squares and on street corners and porches, to tell stories and jokes, to sing and dance with wild abandon! I can see and hear it now…

Then the cup has

 
- Dan Zanes
 
written under that.

At the bottom of the cup it has printed in small text

This is the author’s opinion, not necessarily that of Starbucks. To read more or respond, go to www.starbucks.com/wayiseeit.

If they don’t believe in a message, why waste my time showing it to me? Using words without meaning or disclaiming the value of your marketing undervalues consumer trust.

Similarly, when you lack an about page and don’t have a human feel to your website it is far easier to appear as a slimy corporation that cares about nothing more than short term profit. Not mentioning much about us makes a site nameless and faceless. Some companies can pull it off because their marketing is so strong on other fronts, but if you are small then acting small may be one of your biggest advantages.

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