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Friday, August 3, 2007

Behavioral and On Site Targeting Factors

Behavioral Targeting is the ability to target users based on their behavior on your website (this is one form known as on-site targeting). The concept of behavioral/on site targeting is exactly how business should be done: offer a customized solution to your end users so that they are truly engaged with your website.

While at ad:Tech Chicago I heard Phillip Suchet of Kefta provide some excellent reasons why behavioral targeting is becoming absolutely essential:
  • Acquisition costs are rising and conversion rates are decreasing

  • The power switch from Push to Pull Marketing

  • The change from mass marketing to personalized marketing

There are so many factors to consider when behaviorally targeting users - so which ones should you consider? The factors and metrics are completely site specific, however below are a few factors that you should consider when developing profiles for your various visitor segments:

  • Referring Sites

  • Referring Keywords

  • Internal Search Queries

  • Pages Viewed (type/category of content)

  • Preferred method of communication: Email vs. Phone vs. Webinar

  • Purchase Patterns based on seasonality

  • Demographics: Age, Sex, Education, House Hold Income, Marital Status

  • Recency

  • Frequency

  • Products added to cart

  • Time Zone

  • Time of Day on website

  • Offline Influencers: TV/Radio/Magazines

Resources for Behavioral/On Site Targeting:

- Omniture TouchClarity

- WebTrends Marketing Lab 2

- BlueLithium

- Anil Batra: Behavioral Targeting 101

- Kefta

- Clickz: Target Behavior on the Site Level

- Avinash Kaushik: The Promise & Challenge of Behavior Targeting (& Two Prerequisites)

- Offermatica

Comments

About the author:
Manoj Jasra is a well respected search marketing veteran having been in the industry since 2002. Manoj currently serves as a Sr. Analyst on the web solutions team at Shaw Communications Inc. Manoj's role primarily consists of providing SEO/PPC and Web Analytics strategies in addition to business insight on Shaw's web properties. Previously, Manoj held the role of Director of Technology at Enquiro Search Solutions where he oversaw Enquiro's product development for search marketing solutions and acted as the lead on both SEO Training and Enquiro's Web Analytics approach.

Check out Manoj's well read blog, Web Analytics World, which focuses on his insight in Search Marketing, Mobile, Technology and of course, Web Analytics. You can contact Manoj at manoj.jasra@gmail.com
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