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Social Media - From Theory to Practice

Just got this fantastic note from Wayne Thompson, who is the director of research at Technology Evaluation. Wayne was one of the 20+ participants at the San Francisco stop of the Social Media and CRM 2.0 workshop series.

Wayne writes:

"Chris-

Thanks again for having me at the CRM 2.0 workshop. I can't believe how much I learned in those two days. The presentations were outstanding, and the interactions with you, Paul, and the other attendees greatly stimulated my thinking.

Here is a link to my first podcast http://pmwarstories.com/

Let me know what you think.

Consider me another convert in the Church of CRM 2.0.
Wayne"

(Wayne, thanks for the good words and you're very welcome! Thank you for spending the time with us. The podcast sounds great. We're actually featuring it in the Naples session. Nice job!)

I have to say...it's highly gratifying to see people like Wayne grabbing a hold of the reins and going from student to trailblazer in such short order. Now go check out his podcast, Project Management War Stories.

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About the author:
Christopher Carfi, CEO and co-founder of Cerado, looks at sales, marketing, and the business experience from the customers point of view. He currently is focused on understanding how emerging social technologies such as blogs, wikis, and social networking are enabling the creation of new types of customer-driven communities. He is the author of the Social Customer Manifesto weblog, and has been occasionally told that he drives and snowboards just a little too quickly.