I am overly tired of the “X is dead” redundancy. I understand the enthusiasm with which those who spout “X is dead” embrace what they believe in, but communication channels rarely die because of the advent of something new, even when that new thing represents a revolutionary, paradigm-changing development. Print didn’t replace face-to-face communication, after all, and television didn’t kill radio.
My presentation at IABC’s international conference in June is on “edge” content. While most of you probably are familiar with the notion, it’s an alien concept to most people I talk to.
A recurring theme here at the New Communications Forum (in Las Vegas) is the value of corporate websites.
I’m in Las Vegas, but what happens here definitely won’t stay here. I’ll blog pretty regularly from the New Communications Forum, which begins this morning with pre-conference sessions, two in the morning and two (including the one I’m conducting on podcasting) in the afternoon.
The conference proper gets underway tomorrow with a keynote by David Weinberbger. Among the sessions I’m anxious to attend:
Electronics retailer Best Buy is in hot water. Near as I can tell, they shouldn’t be. What’s gone wrong at the Minneapolis-based company seems to be a lack of coordination rather than the underhanded scheme that characterizes reporting about the crisis.
And it is a crisis, make no mistake. The company stands accused of maintaining a “secret” intranet that duplicates its consumer website but with higher prices. When customers come into the store asking for the price they saw on the web, employees reportedly show them the look-alike page on the intranet claiming the price isn’t as low as they thought, forcing them to pay more.
UPDATE:: Jenny Dervin has clarified her comments in a post to the PRWeek blog; thanks to Rob Clark for pointing out in a comment to this post.
Those busy folks over at the Pew Internet and American Life Project have released a study showing that people with WiFi access tend to spend more time online than those tethered to a hard-wired connection.
Thirty-four percent of Interet users have gone online using WiFi, with most of them using hotspots away from home or work. Details here.
From a communications standpoint, the first implication that leaps to mind is the potential for internal communications.
In another display reinforcing the idea that JetBlue understands how to communicate in a crisis, CEO David Neeleman has produced a video and had it uploaded to YouTube. Neeleman doesn't read-in fact, he comes across as very human with a lot of "umms" as he speaks off-the-cuff, probably from a simple outline of things he wanted to cover.
For a variety of reasons, I've been registering all my domain names at GoDaddy.
Jon Udell's screencasts are among my favorite multimedia on the web.
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