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Enterprise Decision Management and Managing Costs

While the primary focus of applying EDM to customer service should not be cost containment or reduction, there is still a role for EDM in managing costs. For instance:

EDM and Web 2.0

One of my favorite BI bloggers, Cyril Brookes, had an interesting post today - What Does Web 2.0 Really Mean for BI’s Future?.

Analytics and Gut-Feelings

Neil sent me an interesting link yesterday - Less (Information) Is More in which the work of Gerd Gigerenzer, of the Max Planck Institute in Germany is discussed. Gerd has a new book “Gut Feelings” that sounds like it has a lot in common with Blink by Malcolm Gladwell (reviewed here).

Decisions and How Companies Make Them

I was talking with Neil Raden and Tom Davenport today on the subject of decisions - what are the various kinds of decisions and how do companies make them and think about making them. Afterwards I was reminded on something Rob Meredith posted - IT Archaeology: Whatever Happened to SDS? - a couple of weeks ago. It made me think about how we classify problems suitable for Enterprise Decision Management or EDM.

Operational BI - An Oxymoron?

Amit Chembukar and Prasanna Keny of Tata Consulting wrote Trends in Operational BI in BI Review. It's a nice article and they make some good points about the characteristics of the kinds of systems they discuss:

Building an Analytic Organization

I saw this article by Peter Graham "Building the Analytic Organization". Peter lays out some steps to create an analytic organization but I think he has failed to list the first one! Action "0" must be to establish why you want to use analytics - what is the business purpose?

Business Rules and SDLC

Bhaskar Sharma of HCL wrote me a little while ago and asked about business rules and the software development life cycle (SDLC).

Business Rules & the Rational Process

Periodically I get asked about bringing business rules into the Rational Unified Process or RUP. RUP and the Enterprise Unified Process are designed to apply UML and best practices in a formal way.

Business rules & "Dependency Injection"

Nik Malik posted here on why he thinks a pattern known as "dependency injection" beats out rules engines.

Another Thing CIOs Should Know About Requirements

I saw this article on CIO magazine  - Five Things CIOs Should Know About Software Requirements. It seems to me that there is one more thing (at least) that they need to know about requirements: Business rules are NOT requirements