Skechers USA Inc.'s Chairman and CEO Robert Greenberg is trying to stay one fashionable step ahead of the competition. The founder of L.A. Gear, a 1980s household name, now sells trendy footwear primarily targeted to 12- to 24-year-olds with his Skechers brand footwear. Currently, Skechers are sold in stores in more than 100 countries, through the company's consumer catalog, and over its Web site.
Master Time Management
Each day customer service representatives at BancTec Computer and Network Services field roughly 5,000 telephone calls that average 14 minutes and may go as long as an hour--and need to. So when company executives put on the pressure to cut costs and realize efficiencies, Jackson had to be creative.