Service Modeling Language has been submitted to the W3C.
As I continue my journey through the terminology difficulties of modern IT management, one issue that keeps coming up (as recently as this week's IQPC IT Governance conference, where I spoke) is the question:
Your CMDB budget depends on it...
Interesting, skeptical take on ITIL, by a person (Noel Bruton) with some apparent long term presence in the industry.
What is the highest priority in enterprise IT?
One of the major sections in my book is the development of a unified process framework.
Here is a simplified IT systems model.
The term "configuration management" continues to be a badly overloaded phrase, with almost as many meanings as "service." One distinction I am making recently is between:
Actually, I don't agree that Configuration Management on its own is a process in a strict BPM sense.
iEntry 10th Anniversary
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