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About Tom Pisello and Bill Quirk

Pisello is president and CEO of Alinean, a consultancy that helps clients assess and articulate the business value of IT investments. Quirk is consumer relations director of enterprise management software vendor Full Armor. They can be reached at tpisello@alinean.com and bquirk@fullarmor.com.
How to Quantify Downtime

Quantifying the cost of downtime can help you gain funding for technologies that enhance performance and mitigate downtime risks. Yet most organizations have a difficult time calculating the losses associated with downtime because of its complexity.