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About Skip Blackburn

Skip Blackburn is President of BIT Solutions, a Software/Network/Business consulting company dedicated to providing a low cost total solution to your business needs. BIT Solutions specialized in Education, Associations and Healthcare organizations. Website: http://users.rcn.com/acbbse E-mail: skip.bitsoltions@rcn.com Phone: (410) 974-9337
Maximizing Your IT Talent

PROBLEM:

With our now streamlined workforce, we are over-allocating reduced staff with tasks they are either not trained for or not interested in, resulting in both reduced efficiency of business and loss of focus on our primary goal – Customer Satisfaction and Retention.

Hypothesis #1
There is a calculable (lost) opportunity cost that each employee has which results in a dollar value per hour for obtaining new business. amount of revenue / (number of hours spent * loaded cost.)