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About Sanjay Kumar

Sanjay Kumar is Siebel 7 & Siebel 7.7 certified and Microsoft certified having 15 years of I.T. experience in Analysis, Design, Programming, Tech Support, RDBMS technology, Implementation, Integration, Testing and Project Management on Client Server, Host based and Web based systems for various applications, technologies and various Industry specific domains like Stock Market Investment Banking, Financial Accounting, Air-time, CRM packages like Siebel, Vantive and Enterprise Application Integration.
Opportunities in the CRM Market

Earlier when organizations’ large IT projects concentrated on Main Frames, ERP, MRP and SCM systems, a new concept of “Front Office applications” changed focus to Customers resulting in the emergence of Customer Relationship Management (CRM) applications.