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About Richard Hill

Richard Hill is a director of E-CRM Solutions and has spent many years in senior direct and interactive marketing roles. E-CRM [ http://www.e-crm.co.uk ] is involved in ECommerce and Emarketing and helps you to grow by getting you more customers that stay with you longer. We provide practical solutions that pay for themselves.
Tips on Accepting Website Payments

Accepting electronic payments is essential to an ebusiness. The UK is Europe’s largest ecommerce economy with 27.7 million UK having shopped online- and it is growing fast.

Top Tips For CRM

Putting the customer right at the centre of the organization is the be-all and end-all of successful Customer Relationship Management (CRM).

Making CRM Work

Customer Relationship Management (CRM) is a business philosophy, not just a technology – understanding your customers’ needs enables you to build better relationships and increase sales.

SMS Marketing and CRM

Since text messaging first became available in 1996 it has a mass market communication platform and a cultural phenomenon of the 21st Century.

Mobile CRM – It’s Here Now

Today’s workforce is truly mobile. Most of us now work at the office, from home and on the road. On demand access’ to critical customer information from anywhere is becoming a must have’ facility.

Changing Consumer Attitudes Drive CRM

Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying processes, data management, delivery and service are all-important in the battle for longterm, profitable relationships.