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About Paul Glen

Paul Glen is an IT management consultant and the author of the award- winning book "Leading Geeks: How to Manage and Lead People Who Deliver Technology" (Jossey-Bass Pfeiffer,2003). He regularly speaks for corporations and national associations across North America. For more information go to: http://www.paulglen.com. He can be reached at info@paulglen.com.
Ten Ways to Spend Less Time at Work

Some days, we would like to spend a bit more time away from the computer. So how can you squeeze a little more time out of your hectic day?

Stop “Gathering” IT Requirements

Over the years, I’ve come to the conclusion that one of the most destructive notions circulating inside technical groups involves “gathering requirements.” For decades, virtually everyone in the industry has accepted that the first phase of every IT project should be to gather requirements from business users. At least in theory, it should be the point of departure for all our efforts. (Of course, it’s also the phase of the project that’s most often skipped.) So now that our success rate for IT projects has risen to the still-dismal level of about 25%, perhaps we should question some of this time-honored wisdom.

CTOs: Think Like An Archaeologist

If you’d like your IT projects and department to run more efficiently and effectively, you probably need to develop a keen appreciation of the work of archeologists. That’s right, real archeologists. I’m not talking about the Indiana Jones variety of adventurous grave-robbers, but of those men and women who spend their summers patiently digging in the dirt with trowels, dental picks and paint brushes looking for sticks, stones and bones.

More Ideas for Implementing MSF

The Microsoft Solutions Framework is a comprehensive collection of best practices derived from over 20 years of software development and deployment experience at Microsoft. Taken together, it supplies answers to three categories of questions:

5 Steps to Poor Listening: The ordinary professionals guide

The development of non-technical, soft skills represents a significant choice in the career of IT professionals. For those who choose to take the road most traveled, here are a few thoughts on how to ensure poor client and peer relationships, projects that focus on solutions to the wrong problems, and working cross-purposes with your team.

Is Your Project a Real Project?

I often hear the phrase “project management” used interchangeably with the word “management.” That’s ok, since everything that we do is a projectright?

Mind the Vestiges

Have you ever tried to drive around Boston? It’s nearly impossible to navigate the narrow, winding streets that meet at odd angles, curve back around, and join in traffic circles that you find almost nowhere else in the country. Why would any city knowingly design its streets in a fashion nearly impossible to navigate? Well, there’s an old story, perhaps apocryphal, that the streets follow the old cow paths from the days when the Boston Commons was a cow pasture hundreds of years ago.

Boosting the ROI on Your Investment in People Part 2

The first article of this series discussed the process of clarifying the desired future state of your organization as the first step in improving the productivity of your group. The clarification phase is the one most often skipped when trying to deal with organizational issues. Managers commonly try to jump directly into the second phase, planning, often with disastrous results.

Should You Euthanize Your Project?

You probably haven’t thought about inviting Dr. Kevorkian to one of your project meetings, but maybe you should. Although you might not want to join Dr. Kevorkian’s well publicized crusade to legalize physician assisted suicide, he has some very valuable lessons to teach us about delivering successful IT projects.

Monitoring Project Progress

Too often failing projects surprise us. Have you ever had a project that seemed to be going along just fine, and then, when the delivery deadline drew near, suddenly, everyone’s two months late?

Competing Visions of Corporate IT’s Future

Speaking at and attending the recent Forbes Magazine CIO Forum meeting, I had the opportunity to explore the emerging trends in the strategies and concerns of the CIOs of corporate America.

Becoming a Manager

Can you imagine a subordinate lending a sympathetic ear to their newly promoted supervisor? Imagine it.

Aligning Technology Solutions With Business Needs

Every consultant dreads this conversation, but eventually we all have it. Invariably, it strikes at moments of great pride.

Effectively Screening Large Piles of Resumes

Unfortunately, unemployment is up in the technology industry for the first time in many years. The Information Technology Association of America has estimated that IT employment contracted 5% over the last year, leaving lots of people on the street. In Information Technology firms, employment dropped by 15%. Employment of IT professionals in the corporate market dropped by 4%.

Boosting the ROI on Your Investment in People – Part 1

More and more, technical executives and managers are challenged to measure and improve the ROI on projects and infrastructure investments.