About Lora J Adrianse

Lora Adrianse is passionate about helping people build dynamic business relationships in the workplace and with their customers. She can be reached through her website www.connectionscoach.com.
Customer Service: Stop Sabotaging Your Customer Relationships

If you’ve called for customer service recently you’re familiar with this recorded message “This call may be recorded or monitored for quality purposes.” I immediately think to myself, “Oh great, here comes the game of 20 questions.”

Masterminding Your Way To Greater Success

Napoleon Hill coined the concept of the mastermind alliance in his classic book Think and Grow Rich. He believed that a group of like-minded, achievement-oriented individuals could dramatically leverage each other’s success.

Why “Free Agent Thinking” Is Good For Your Company

It’s no secret! Day after day the news is riddled with companies who are moving operations to other countries or completely closing their doors. Those who remain must transform themselves to lean, mean, businesses with a constant eye on reducing costs.

7 Bits Of Critical Information You Can’t Afford NOT To Know About Your Customers

If you think customer relationship management is just a piece of software, you’re dead wrong. Customer relationship management is about understanding your customers. It’s about really knowing them as individuals, knowing what they mean to your business, and most of all, knowing what you need to do to keep their business.

Questions To Ask Employees You Want To Retain

Times of cost cutting and downsizing has dramatically impacted the way employees look at their careers. Employees at all levels now know better than ever that job security is no longer something they can count on. They’ve been required to think bigger, look at other options and do whatever it takes to prepare themselves for the future. In essence, they have let go of their corporate commitment and become “free agents” in search of the best opportunity available.

Managing Performance Every Day

Your company has decided it needs to eliminate costs. Hundreds of jobs are on the line. The executives of each division have been directed to cut costs by 35%. The tension throughout the company is so thick you can cut it with a knife. You know some departments will be totally eliminated because the work can be outsourced to save money.

Uncover and Eliminate The Hidden costs NOW!

If your business is like most others, you have taken significant action to make your operations leaner and more efficient. Decisions regarding “buy vs. make”, “lease vs. own”, and “eliminate vs. maintain” have been incorporated into the normal process of decision-making. The process of standard business reporting has been expanded to include “cost reductions” as a means to keep it a focus and a part of all decisions considered.